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There has been a lot of debate on the GoCardless front on here.  Several like myself love it yet some still believe their clients to think it's the devils work and think their customers will never sign up for it. GoCardless is now the ONLY payment accepted.  (Yes i have a couple of old dears that think them modern microwaves are still a fad and they pay cash) But I simply wont allow any other option for new business. 

I use the method of texting a link.  This is a typical day at present in my inbox. 

Screenshot_20171016-215046.jpg.a7a29e4dab19c8aec8c7f58f5a15700c.jpg

 

Still think they wont sign up? 

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Its not an easy road to get people signed up but all new clients added to my rounds have to sign up to GC via my website before the first clean commences, As for longterm clients that were paying by bacs got a letter saying that the bank details they held were no longer valid as I was closing the account so they had to sign up to GC moving forward. 

Other lads have sent text reminders with a link to sign up to GC which has worked really well. 

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I've approximately 50% of my customers on GoCardless and the rest are going to get moved on to it asap, any customer that I take on from now will only be able to pay this way. A big mistake was accepting cash, the main problem with this is starting to become apparent to me in that customers are beginning to 'forget' to leave money out.

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Looks like it depends whereabouts in the country you are if Gocardless will work on all yer customers. I have mentioned it to quite a few folk where I live and they all said no way, another Direct Debit. Even though I tried to explain to them how it worked it was just never going to happen. So lose business or take Bacs, card payment or cash, well I'm in this business to make money so I will take the latter rather than lose customers. 

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Don't think it matters how they pay as long as it's hassle free and  as long as they are good payers.

 

I have about 10% on GC, 80% is Bacs...as long as they pay within a few weeks its no big deal.

 

The only time I think 100% go cardless makes sense is to a big business where the cashflow is more important.

 

 

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To clarify I am a sole trader with around 350 clients not a big business and i got sick of chasing money on average 6 hours a week for over 14 years, GC is definitely the way to go I have over 220 clients on GC and I know when a lot of money is coming in and its a lot a sooner than a few weeks. 

With new sign ups it shows commitment from them to me and i am not wondering if and when they are going to pay, In almost 4 years or so  of using GC I have lost 2 longterm clients who wouldn't sign up who were became problem payers so no great loss. I have GC sign ups of a wide age range from 20yrs old to people in their 70's 

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I still collect 5 while 7 on a Thursday and Friday, and increasingly taking BACS payments.

I'm I'm still pondering with GC.

It would save me 4 hours a week, but on the other side of the coin I do meet my customers

and have built a good rapport and good freindships over the years, which leads to add ons

and when it's increase time they're less likely to dump you to your face, plus it does well with

tips, this time of year.

So I'm still deliberating on this one, after all it took me 25 years to go Wfp, so I'm not one for
rushing

Sent using the http://Window Cleaning Forums mobile app

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Less likely to drop you at price hike time if using GoCardless.  They are not handing out physical cash so the hike is not as noticeable.

 

Also you collect 4 hours a week?  That's 192 hours a year.  8 (24 hour days)  or 24 work days (8 hours) of standing their with hat in hand saying 'please sir......'  you aren't being paid for this.  That's the part I can't stomach.  

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On 14/12/2017 at 21:38, CM Cleaning Services said:

I am really struggling in gocardless sign ups :( Customers would rather cancel than sign up to Gocardless

Sent using the http://Window Cleaning Forums mobile app
 

Matters not where you are. Matters how you pitch it.  I know lads from John Ogroats to Lands End that successfully use GoCardless. 

 

 

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2 hours ago, CM Cleaning Services said:

Wish that was the case I even try offer the window cleaning at a lower rate for Gocardless sign ups and they still prefer the extra few quid :/

Sent using the http://Window Cleaning Forums mobile app
 

Cause you are accepting them telling you NO. They are telling you how YOU will run your business.  YOU are being dictated to YOU do not have control over YOUR companies financial matters.

 

I am now fully GC as yesterday I converted the last of the due hard 'I'm not paying direct debit' when she called to find out why her windows weren't done  this month.  I told her she refused to pay D.D. so we can't do her windows any more she needs to go else where.  She was horrified. 

 

She is now on GC.  

 

I have the call recorded on my phone app and will type up a transcript of it for you later so you know how I swung her round.  

 

It really is just a matter of explaining it to people properly. 

Edited by Green Pro Clean Ltd

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Maybe I don't have loyal customers to commit to Gocardless as previous attempts to sign them up they just say no thanks and get the next man in the area to do them instead :/ which means I would keep losing customers as there's not a shortage of windys in my area

Sent using the http://Window Cleaning Forums mobile app

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2 hours ago, CM Cleaning Services said:

Maybe I don't have loyal customers to commit to Gocardless as previous attempts to sign them up they just say no thanks and get the next man in the area to do them instead :/ which means I would keep losing customers as there's not a shortage of windys in my area

Sent using the http://Window Cleaning Forums mobile app
 

 

I think it like anything else. Ive turned down lots of custys as they wanted to pay cash only and refused to pay online.

 

It's only the same principle, if your customers won't convert no matter what you try then you have to decide to put up with it or start replacing them.

 

Personally I don't mind a mixture as long as they pay some way or another but it's nice to at least get a decent percentage on go cardless at least.

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Gocardless is the plan of course but so far last 7 months I've been self employed only have 2 customers who miss a payment or 2 but they do pay up the following month and most pay bacs which is fine I only do 2hrs collecting 1 day a week and tbf most unpaid always pay that collection day

Sent using the http://Window Cleaning Forums mobile app

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Theres no shortage of window cleaners anywhere.  There are two more on estate I live on.  

 

if youre happy with how you get paid then so be it.  

 

'Hello Sky TV / Mortage / Car Insurance / Mobile phone Electricty / Gas' etc  hoe can we help?'

 

'Sign me up please'

 

'Sure, whats your account number?' 

 

'Oh no, i'm only going to pay cash i dont do online banking'  

 

Total b@ll@€£s  

 

It is ALWAYS up to YOU. 

 

  I sign them to GC on the door when quoting.  No alternatives. 

 

When converting the old custys I had no issue with the die hards telling them they were welcome to go elsewhere if they dont want to pay GC.   

 

But that was MY choice I was ready to loose a couple for the overall good of the business.  

 

7 months in you may not mind colllecting and thats sound but 10 years in how I wish I could have back all those wasted hours, days weeks and months standing at the door with my hat in hand. 

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Anyone whether it's a walk up, email enquiry, text or Fb once they have accepted my quote they get provided with the information to my payments page and usually sign up pretty quickly.

As mentioned before no sign up no clean, only mention GC as a payment option on your website as well. And make sure your payment page is well laid out with plenty of info about how it works and the security of GC and the direct debit system.

Sent using the http://Window Cleaning Forums mobile app

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