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Essex Window Cleaner

Xline Reach and Wash system

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40 minutes ago, Essex Window Cleaner said:

Hello Cleaners, 

 

I'm looking to buy a reach and wash system. I have a trolley system at the minute and now im looking to go bigger. Would anyone know some info about the xline range? 

 

thanks  

x line are pants for customer service, from what I've heard grippatank, wcw, and the cleaning warehouse are a lot better

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On 30/10/2017 at 18:33, Green Pro Clean Ltd said:

Because they earned it TAP

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Hi Green Pro Clean Ltd, can you give me some examples of your experience dealing with our customer services team please. It would be nice to try and understand what your issues have been in the past. Also when did you last purchase anything from us?

 

We have made a massive effort over the last year or so to improve our level of customer support, and we are keen to find out about previous instances so we can make sure things don't happen again.

 

Andy

 

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On 30/10/2017 at 16:29, Green Pro Clean Ltd said:

For customer service it's either Grippa (well expensive) or The Cleaning Warehouse in Wolverhampton. X Line are beyond a joke when it comes to service.

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Can you elaborate on this further Green Pro Clean Ltd?? Can you give us any specific examples??

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4 hours ago, xline-systems said:

Can you elaborate on this further Green Pro Clean Ltd?? Can you give us any specific examples??

As you read through this Andy, remember that YOU asked!! 

 

Some years ago I was working for a large commercial firm out of Wakefield, I was totally skint and only worked for them as I needed a paying job at the time.  This firm only did commercial so I asked if they minded me doing some domestic on the Saturdays for some extra dough as the job was minimum wage.  They had no issues so I started developing a small domestic round.   

Finally I had enough to get a small Escort van and a very basic DI system in the back but hey, I was back in business.   Used to buy all my gear from X-line and James was always very friendly with the kettle on.  

 

Moving forward to that winter there were 4 consecutive nights of -10 degrees which totally froze my systems and tanks splitting the tanks, killing the pumps hose and more over killing the heating matrix in the van (too expensive to repair not worth replacing) 

 

I am once again stuck with no vehicle and no work.  

 

What little savings I had have gone, anything worth anything got sold.  No help from the job center as I am white, english, catholic and speak the queens english (no need for them to give me benefits, I wont accuse them of racism) 

 

I pop by for a cuppa with James at the shop (the old shop, not where you are now) and  talking with James I ask the question 'If you know anyone looking for staff put a word in for me, dont care if it's WFP or Trad, I just need to work' 

 

James then proceeds to tell me about his franchise plans, and how he will rent me a van and system for £150 per week along with £500 of work.  

 

Well that's a winner, I landed right back on my feet and happy days.. 

 

'I just got a few things to tweak will be ready next week'  James says. 

 

Well next week comes, I call him up 'Oh yeah, just tweaking the round will be a few days'  

 

Disappointed but still excited, 'No problem' I say

 

Call up a few days later but no answer, have to leave a voice mail...... 

 

Same again the next day, and the next and on it goes.  

 

Finally someone at the shop answers asking to take a message claiming he's not about.  

 

Now in a position where all my money is gone and there is literally not even a can of beans in the cupboard to feed my wife so I phone my old workmate at the commercial firm and ask if he can hook me up some trad gear, he gives me a squeegee, applicator and a couple of scrims.   I go next door to my neighbour and ask if I can borrow the ladder he has bolted on the wall for a couple of weeks, he obliges.  From there I literally start walking the neighborhood knocking doors offering to clean there and then.... a couple of weeks later I have a battered old Bora with roof bars and rock and roll,  another month passes and I put together enough to buy a van and system, cant afford factory yet so DIY will suffice.  

 

Driving along, my phone rings, IT'S JAMES!    Hello James,  'Who's this?' he asks 'Darren Green' I tell him.   'Oh sorry' he says 'miss dialed' 

 

I ask what happened to the van and work we had shook on?  He gives me some bull about how his dad (Steve) had given it to an old school chum instead.  

 

I hang up the phone and that's pretty much the end of my relationship with X-Line, to the point that I drive an hour past them just buy squeegee rubber let alone anything of value.  

 

Fast forward 12 months, I have more work than I can manage so I put up a round in West Bridgford for sale.   

 

Two lads turn up to buy it, they ask my opinion of X-Line, Of course it is no glowing report and I recant the happenings of a year earlier..

 

They stand there laughing, now I am angered, 'Think that's funny?' I ask in an annoyed tone.    'Yes' the reply 'But only because Steve' (The dad) 'did EXACTLY the same thing to us last month' They tell me.  

 

Seems X-Line, have a habit of screwing people over

 

So since then, as you can imagine, I dont have any regards at all for the Daykins.  

 

As for the rest of the poor reputation that is simply from other people that have spent thousands on systems from them only to find the customer service totally non existent. 

 

As for what to do to help you restore your reputation?  Stop screwing people over.  

 

Like I said at the start, You asked. 

 

 

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9 minutes ago, Green Pro Clean Ltd said:

As you read through this Andy, remember that YOU asked!! 

 

Some years ago I was working for a large commercial firm out of Wakefield, I was totally skint and only worked for them as I needed a paying job at the time.  This firm only did commercial so I asked if they minded me doing some domestic on the Saturdays for some extra dough as the job was minimum wage.  They had no issues so I started developing a small domestic round.   

Finally I had enough to get a small Escort van and a very basic DI system in the back but hey, I was back in business.   Used to buy all my gear from X-line and James was always very friendly with the kettle on.  

 

Moving forward to that winter there were 4 consecutive nights of -10 degrees which totally froze my systems and tanks splitting the tanks, killing the pumps hose and more over killing the heating matrix in the van (too expensive to repair not worth replacing) 

 

I am once again stuck with no vehicle and no work.  

 

What little savings I had have gone, anything worth anything got sold.  No help from the job center as I am white, english, catholic and speak the queens english (no need for them to give me benefits, I wont accuse them of racism) 

 

I pop by for a cuppa with James at the shop (the old shop, not where you are now) and  talking with James I ask the question 'If you know anyone looking for staff put a word in for me, dont care if it's WFP or Trad, I just need to work' 

 

James then proceeds to tell me about his franchise plans, and how he will rent me a van and system for £150 per week along with £500 of work.  

 

Well that's a winner, I landed right back on my feet and happy days.. 

 

'I just got a few things to tweak will be ready next week'  James says. 

 

Well next week comes, I call him up 'Oh yeah, just tweaking the round will be a few days'  

 

Disappointed but still excited, 'No problem' I say

 

Call up a few days later but no answer, have to leave a voice mail...... 

 

Same again the next day, and the next and on it goes.  

 

Finally someone at the shop answers asking to take a message claiming he's not about.  

 

Now in a position where all my money is gone and there is literally not even a can of beans in the cupboard to feed my wife so I phone my old workmate at the commercial firm and ask if he can hook me up some trad gear, he gives me a squeegee, applicator and a couple of scrims.   I go next door to my neighbour and ask if I can borrow the ladder he has bolted on the wall for a couple of weeks, he obliges.  From there I literally start walking the neighborhood knocking doors offering to clean there and then.... a couple of weeks later I have a battered old Bora with roof bars and rock and roll,  another month passes and I put together enough to buy a van and system, cant afford factory yet so DIY will suffice.  

 

Driving along, my phone rings, IT'S JAMES!    Hello James,  'Who's this?' he asks 'Darren Green' I tell him.   'Oh sorry' he says 'miss dialed' 

 

I ask what happened to the van and work we had shook on?  He gives me some bull about how his dad (Steve) had given it to an old school chum instead.  

 

I hang up the phone and that's pretty much the end of my relationship with X-Line, to the point that I drive an hour past them just buy squeegee rubber let alone anything of value.  

 

Fast forward 12 months, I have more work than I can manage so I put up a round in West Bridgford for sale.   

 

Two lads turn up to buy it, they ask my opinion of X-Line, Of course it is no glowing report and I recant the happenings of a year earlier..

 

They stand there laughing, now I am angered, 'Think that's funny?' I ask in an annoyed tone.    'Yes' the reply 'But only because Steve' (The dad) 'did EXACTLY the same thing to us last month' They tell me.  

 

Seems X-Line, have a habit of screwing people over

 

So since then, as you can imagine, I dont have any regards at all for the Daykins.  

 

As for the rest of the poor reputation that is simply from other people that have spent thousands on systems from them only to find the customer service totally non existent. 

 

As for what to do to help you restore your reputation?  Stop screwing people over.  

 

Like I said at the start, You asked. 

 

 

sounds like them screwing you over gave you the motivation to build your vast empire. Every cloud and that lol

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Well said that man! I'm still waiting for  a return call regarding some stuff i bought from them in june 2016 well they took my money in junye around £1300 but my order didn't arrive until 6 weeks later trying to ring them was pointless as no one anwered the phone when i finally got through no one seems to be able to find my order then when it arrive i had to solder the fuse wires myself! needless to say my money goes to the proper suppliers of the industry now and i usually get my delivery within 48 hours of placing it! 6 weeks is a bit of a wait with lots of loss in potenial earning so i won't be using them again! 

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its not that often that i agree with darren (green pro)but on this instance i do,a year or so ago i tried to organise a window cleaners meet up with a few suppliers attending,i contacted x-line along with many others(they were all for this) and all were keen to attend,all good i thought,coming closer to the day i contacted x line to confirm the dates and timings etc james was never about/never got back to me regarding this-it was as if i was being ignored or that they just did'nt care-anyway the whole thing was called off as i learned that the premises and car park area that was going to be used had an x-line pole to trial with a local windie and they trashed it within a week so wanted nothing to do with x-line whatsoever-there turnover with gardiners is around 100k a year so a sizable account to have.

x-line why can't you sort your selves out?

every time you screw someone over you leave that bitterness that will never go away and gradualy if you go the way you are going you'll end up with a worser reputation than brodex-you are verging on that by the way by many i speak to in the trade

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