rugbywolf 323 Posted March 3, 2018 Snow collects muck on it's way down, it's not clean like rain, and now, especially with the strong winds, the windows are going to be dirty next week. At least the custies will be happy to see us. I remember before when we've had bad snows. 2 Dr Squeegee and mike007 reacted to this Share this post Link to post
scottish cleaning service 715 Posted March 3, 2018 The sills won't look to clean either, will be busy wi spring cleans. 2 Dr Squeegee and mike007 reacted to this Share this post Link to post
Dr Squeegee 11 Posted March 4, 2018 I went out and did a few this morning. Was like Santa turning up. They were over the moon to see me. Gonna be a few new customers this week I reckon. 1 1 Incheck and rugbywolf reacted to this Share this post Link to post
mike007 194 Posted March 5, 2018 11 hours ago, Dr Squeegee said: I went out and did a few this morning. Was like Santa turning up. They were over the moon to see me. Gonna be a few new customers this week I reckon. Every Snow storm has a silver lining.....KERCHING. 1 Dr Squeegee reacted to this Share this post Link to post
dmw 350 Posted March 5, 2018 First day back and 1/2 hour into my round and got an ex customer ask me to come back and do theirs as the previous cheap window cleaner who'd canvassed it off me had let them down. Of course I will....for a premium.Sent using the http://Window Cleaning Forums mobile app 1 Dr Squeegee reacted to this Share this post Link to post
scottish cleaning service 715 Posted March 5, 2018 I bet you (dmw) felt like saying no thanks! But you can say there's been a price rise and squeeze a £1 or 2 out of them. That's the problem wi cheap cleaners, there is no incentive for them to be reliable. The guy that used to do ours, came when he needed money and left a 3 month gap. Every month he loses a customer to me because I'm reliable and dearer. I then realised the customer wants reliability above all else, then quality and then price. 1 dmw reacted to this Share this post Link to post
dmw 350 Posted March 5, 2018 The couple that I took back on were previously quite nice anyway, I increased the price but didn't feel the need to explain myself, nor did they ask, they just want clean windows and as you say reliability is the key.Sent using the http://Window Cleaning Forums mobile app Share this post Link to post
Jimbo 24 Posted March 5, 2018 My customers were delighted to see me today, even had a couple of phone calls from others asking if I was due soon as windows were filthy from the snow, think it might be a busy week or two, happy days. Sent using the Window Cleaning Forums mobile app Share this post Link to post
scottish cleaning service 715 Posted March 6, 2018 When I buy something big now, I always think about the aftersales. Know all about lifetime guarantees and then the company gets dissolved and pops up with an s added to the same name. Always seem to be limited companies! Share this post Link to post
rugbywolf 323 Posted March 7, 2018 On 05/03/2018 at 20:05, dmw said: First day back and 1/2 hour into my round and got an ex customer ask me to come back and do theirs as the previous cheap window cleaner who'd canvassed it off me had let them down. Of course I will....for a premium. Sent using the http://Window Cleaning Forums mobile app Personally, I would think very hard about taking them on, it really depends if it's advantageous to you. Share this post Link to post
dmw 350 Posted March 7, 2018 I think it's worth doing as I do next door either side, and another 30+ on that road so I'm just consolidating, previously they were o,k. and paid on time, I was quite surprised when they ditched me. But I'm fair and I'll give them a second chance.Sent using the http://Window Cleaning Forums mobile app Share this post Link to post
Cottonlung 36 Posted March 7, 2018 On 05/03/2018 at 20:05, dmw said: First day back and 1/2 hour into my round and got an ex customer ask me to come back and do theirs as the previous cheap window cleaner who'd canvassed it off me had let them down. Of course I will....for a premium. Sent using the http://Window Cleaning Forums mobile app Been there only to be axed again many months later for another low-baller.. the price increase I got for the months I did clean them again cushioned the blow.. still, highly annoying but they have defiantly got the red card this time haha Share this post Link to post
dmw 350 Posted March 7, 2018 Yeah, I've upped their price, and no travelling involved so I'll see how it goes. I like to think they'll behave, we'll see.Sent using the http://Window Cleaning Forums mobile app 1 Cottonlung reacted to this Share this post Link to post
Green Pro Clean Ltd 4,739 Posted March 14, 2018 I got two called back to two jobs first day back after the snow. Spotting. Checked everything on the system. All good. Went back and redid the offending windows (just 1 on each house) 1 above a conservatory and the other just a regular bedroom window. Now I clean quick and don't believe in rinsing for maintenance cleans but all I can put this down to was not enough rinse. First time I ever cleaned after such snow. Next time I will rinse more after heavy snows. 1 Jason g reacted to this Share this post Link to post
Teaboy 201 Posted March 14, 2018 I got two called back to two jobs first day back after the snow. Spotting. Checked everything on the system. All good. Went back and redid the offending windows (just 1 on each house) 1 above a conservatory and the other just a regular bedroom window. Now I clean quick and don't believe in rinsing for maintenance cleans but all I can put this down to was not enough rinse. First time I ever cleaned after such snow. Next time I will rinse more after heavy snows. Could be all manner of things, frustrating to have to go back.Do you not rinse on any maintenance cleans??? Sent using the Window Cleaning Forums mobile app Share this post Link to post
