Frustrating customers

Jimbo · Mar 23, 2018

Had two jobs today were customers have come out and told me to leave it as they couldn't stand the dirt from recent weather so did them themselves, both customers have my number so could easily have called to see when I was due, so frustrating as one of them seemed to think her Windows were drastically dirty.....everyone's are the same at the minute love, just the bad weather, I can't help that. Feel like telling them both were to go.

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Part Timer · Mar 23, 2018

Jimbo said:
Had two jobs today were customers have come out and told me to leave it as they couldn't stand the dirt from recent weather so did them themselves, both customers have my number so could easily have called to see when I was due, so frustrating as one of them seemed to think her Windows were drastically dirty.....everyone's are the same at the minute love, just the bad weather, I can't help that. Feel like telling them both were to go.

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If you can afford to then do so. If you currently need the business then keep your powder dry and smile later when you tell them that you can't do them anymore

HALTON · Mar 23, 2018

One of my two months called me yesterday asking if I could fit her in as the windows were a right mess I just said I'll try fit you in nx week.
All it takes is a phone call like you said to see if you could do them.

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Jimbo · Mar 23, 2018

Exactly, even a quick text, I don't mind putting an extra job on the end of my day if someone needs me, it's easier to ask than do the windows yourself surely. One of them is definitely on a tightrope now, been thinking of dropping them for a while.

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Clearview Lee · Mar 23, 2018

I’ve never had this. I text all my custys so they know I’m coming, so when I leave in the morning I know exactly what I’m doing/earning.

Tuffers · Mar 23, 2018

Clearview Lee said:
I’ve never had this. I text all my custys so they know I’m coming, so when I leave in the morning I know exactly what I’m doing/earning.

Until they text back saying leave it.

Jimbo · Mar 23, 2018

Clearview Lee said:
I’ve never had this. I text all my custys so they know I’m coming, so when I leave in the morning I know exactly what I’m doing/earning.

I know exactly what I'm doing a week in advance, I certainly wouldn't mess about texting every customer, I'd never get anything done. Sounds like overkill on the workload that one. Customers know I'm monthly, hardly ever late, just the extra dirt we're dealing with here after the snow, for some reason they just did there own clean even though I'm due this week

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Clearview Lee · Mar 23, 2018

Tuffers said:
Until they text back saying leave it.

Yeah, sure - nature of the beast - but at least you know that before u head out.

Iron Giant · Mar 24, 2018

Clearview Lee said:
I’ve never had this. I text all my custys so they know I’m coming, so when I leave in the morning I know exactly what I’m doing/earning.

I see it as totally pointless unless they have locked gates, Surely every job on your books can't have locked gates

Iron Giant · Mar 24, 2018

I have done a few houses this past week or so that have been out and cleaned some of their windows, But i never got turned away even on bungalows

smithy78 · Mar 24, 2018

Personally I couldn't think of anything worse than texting
all customers telling them your coming. Only ones with a locked gate get a text from me.

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Green Pro Clean Ltd · Mar 24, 2018

Jimbo said:
I certainly wouldn't mess about texting every customer, I'd never get anything done. Sounds like overkill on the workload that one.

It's a click of 1 button and all your texts are done for the week. All gates left on the latch and all customers happy to known when your coming. No messing about at all. Takes 30 seconds to text my whole customer base.

chris clean · Mar 24, 2018

I text everyone never have to climb walls etc to get in everywhere unlocked and customers have commented on how efficient it is. Also means the few customers who don't pay online leave the money out for me in an envelope so no time wasted collecting. As green says very quick less than 5 mins a week for me to save never collecting or getting ladder out to gain access.

PDixon cvs · Mar 24, 2018

I don't text any to say I'm coming the locked gates I've got I can unlock the others i cant where a pain so I dropped off my list to be fair most of mine are bigger houses not housing estates so a lot of no gates at all

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adamangler · Mar 24, 2018

Quite a lot of mine have locked gates, if say 20% . Then theres some that leave the money out so need to txt them as well. Then theres some who just want to know own when I'm coming

I only text the minimum required each day.

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Frustrating customers

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