Reach For The Glass
Well-known member
- Messages
- 752
- Location
- Kent
Hi guys thought id share my experiance with the grippatank reels and grippatank as a company.
Now to save time ill paste what ive left as a review on there page.
Ordered 2 hose reels from grippatank. I knew there was a long wait for production which was fully acceptable.
After asking grippa numerous times about when the reels would be delivered i was given dates which kept getting pushed back. Mean while in between emails and phone calls regatding delivery i continually asked for info on fittings for the reels. I was always promised an answer, but from ordering to delivery this was never answered after being promised time and time again. After finally being given a delivery day i dismantled my system ready for install of new reels. I knew id lose a days work because i had to install the reels myself, again something i was fully aware of.
Delivery day came and went no reels arrived, gave it another day and no reels. Phoned grippa and spoke to pete, he assured me the reels would be with me that day before 4pm. You guessed it no reels. So i emailed to ask and recieved emails from oliver stating its delivery companies fault, which was not grippas fault and was rectified by oliver sending 2 new reels out for a pre 10am delivery next day and giving 10% off next order. I finally recieved the reels at 10am next day.
After unpacking the reels they seem good quality although not used yet i cannot comment on quality. After checking reels 1 handle is wrong and needs replacing which oliver said he will send to me. I also have no instructions for installation of quick release base amd reels. I asked oliver for a copy to be emailed over he said sure no problem. No instructions that day. Recieved email The next day asking if id recieved them as they had email issues with attachments, i said no but have still yet to recieve instructions or a reply from oliver, 3 days on now. Used facebook chat and asked for a copy to be sent or emailed over, response was 30 minutes later saying yes of course, 2 days later again no instructions or handle.
Ive found the whole process of dealing with grippa quite poor. What should of been 1 days lost work on my doing, has turned into a week and counting. Products look decent when and if stuff turns up, but should be at the price charged.
Would i use grippa again, maybe, ill let you when my handle and instructions turn up.!
** update.
well further to my review ive had discussions with oliver over my order and he was very understanding and apologetic to the situation. Offered a 10% discount at grippa on account.
i thought he dealt with this well and although some what annoyed and out of pocket i understood SOME of the errors , being the courier service provided. Oliver assured me he would not stand for his staffs lack of transparency to customers going forward. All was well.
* further update.
so reel handle turned up and it was the wrong handle. They sent tge one i had which needed changing. Again i emailed oliver who promptly apologised and personally said he will pack and send a replacement again. Good stuff.
In the meantime whilst working and using the reels, the handles became loose, reels did not spin true and felt wrong. I mentioned this to oliver who said he would send handles with new spindles i think was the term used but dont take that as gospel. He said just tighten the handle nut with a 19mm socket and it will be fine until replacements arrive. Again all good, besides reels needing bits replacing after 2 days.
*update
so after tightening the nuts they just become loose within a few rotations. Eventually tge handles just FELL OFF. Yep fell off. Now i have no reels. This was relayed to oliver who again apologised.
New handles arrived. When i had a look they are not the same as the original design. I asked oliver what i was supposed to do to repair the reels which he explained. After taking bolts off of the plate which holds the handle on i couldnt remove the metal plate, as it fits super tight around the threads its mounted on. I again asked oliver how to overcome this and was told they fit this way so the reel spins straight, i was told i need to remove all hose to get the allan key on the inside bolt head so i could loosen threads. (only on 1 of the reels i couldnt remove the bolts off of the other reel as they just spin, again remove all hose to get to inside to stop it spinning).
i havent spoken again with oliver, he has offered to have someone come out next day to do this work, collect reels to do the work.
In all honesty summarising it all up so far both reels and grippa as a company im extremely mixed.
i should not be having to take time off of work, lose my income, to repair reels that are a few days old and cost the best part of £450. I should have to work on them full stop.
My reels are unusable and have been for 2 days and counting. I had no reels for around 5 days due to grippa misinforming me and delivery company messing up.
Ive lost alot of money due to not having reels so cannot work, this is the hardest part. Spending £450 on 2 reels and have to replace , change and update parts is just totally unacceptable to me.
when they worked for all of a day they seemed ok. Worth the money and wait, unsure as its early days.
oliver seems very passionate and this is a good thing for grippa, unfortunatley i cannot say the same for the rest of the staff i dealt with at grippatank.
* good points
- reels seem of a good quality material
- holds lots of hose
- easy to fit
- look nice
- olivers attitude to grippas errors.
* Bad points
- grippas reel has a handle design issue.
- delivery
- being misinformed throughout
- cost
- im really out of pocket
I gave grippatank a 3* review and i feel this is generous, if i hadnt of dealt with oliver it would be a 1* experiance.
Im happy to tag grippatank to this so they know and can feel free to respond of they wish and clarify what / if anything will be amended going forward as a company or with the reels.
@GrippaTANK
Thanks
Now to save time ill paste what ive left as a review on there page.
Ordered 2 hose reels from grippatank. I knew there was a long wait for production which was fully acceptable.
After asking grippa numerous times about when the reels would be delivered i was given dates which kept getting pushed back. Mean while in between emails and phone calls regatding delivery i continually asked for info on fittings for the reels. I was always promised an answer, but from ordering to delivery this was never answered after being promised time and time again. After finally being given a delivery day i dismantled my system ready for install of new reels. I knew id lose a days work because i had to install the reels myself, again something i was fully aware of.
Delivery day came and went no reels arrived, gave it another day and no reels. Phoned grippa and spoke to pete, he assured me the reels would be with me that day before 4pm. You guessed it no reels. So i emailed to ask and recieved emails from oliver stating its delivery companies fault, which was not grippas fault and was rectified by oliver sending 2 new reels out for a pre 10am delivery next day and giving 10% off next order. I finally recieved the reels at 10am next day.
After unpacking the reels they seem good quality although not used yet i cannot comment on quality. After checking reels 1 handle is wrong and needs replacing which oliver said he will send to me. I also have no instructions for installation of quick release base amd reels. I asked oliver for a copy to be emailed over he said sure no problem. No instructions that day. Recieved email The next day asking if id recieved them as they had email issues with attachments, i said no but have still yet to recieve instructions or a reply from oliver, 3 days on now. Used facebook chat and asked for a copy to be sent or emailed over, response was 30 minutes later saying yes of course, 2 days later again no instructions or handle.
Ive found the whole process of dealing with grippa quite poor. What should of been 1 days lost work on my doing, has turned into a week and counting. Products look decent when and if stuff turns up, but should be at the price charged.
Would i use grippa again, maybe, ill let you when my handle and instructions turn up.!
** update.
well further to my review ive had discussions with oliver over my order and he was very understanding and apologetic to the situation. Offered a 10% discount at grippa on account.
i thought he dealt with this well and although some what annoyed and out of pocket i understood SOME of the errors , being the courier service provided. Oliver assured me he would not stand for his staffs lack of transparency to customers going forward. All was well.
* further update.
so reel handle turned up and it was the wrong handle. They sent tge one i had which needed changing. Again i emailed oliver who promptly apologised and personally said he will pack and send a replacement again. Good stuff.
In the meantime whilst working and using the reels, the handles became loose, reels did not spin true and felt wrong. I mentioned this to oliver who said he would send handles with new spindles i think was the term used but dont take that as gospel. He said just tighten the handle nut with a 19mm socket and it will be fine until replacements arrive. Again all good, besides reels needing bits replacing after 2 days.
*update
so after tightening the nuts they just become loose within a few rotations. Eventually tge handles just FELL OFF. Yep fell off. Now i have no reels. This was relayed to oliver who again apologised.
New handles arrived. When i had a look they are not the same as the original design. I asked oliver what i was supposed to do to repair the reels which he explained. After taking bolts off of the plate which holds the handle on i couldnt remove the metal plate, as it fits super tight around the threads its mounted on. I again asked oliver how to overcome this and was told they fit this way so the reel spins straight, i was told i need to remove all hose to get the allan key on the inside bolt head so i could loosen threads. (only on 1 of the reels i couldnt remove the bolts off of the other reel as they just spin, again remove all hose to get to inside to stop it spinning).
i havent spoken again with oliver, he has offered to have someone come out next day to do this work, collect reels to do the work.
In all honesty summarising it all up so far both reels and grippa as a company im extremely mixed.
i should not be having to take time off of work, lose my income, to repair reels that are a few days old and cost the best part of £450. I should have to work on them full stop.
My reels are unusable and have been for 2 days and counting. I had no reels for around 5 days due to grippa misinforming me and delivery company messing up.
Ive lost alot of money due to not having reels so cannot work, this is the hardest part. Spending £450 on 2 reels and have to replace , change and update parts is just totally unacceptable to me.
when they worked for all of a day they seemed ok. Worth the money and wait, unsure as its early days.
oliver seems very passionate and this is a good thing for grippa, unfortunatley i cannot say the same for the rest of the staff i dealt with at grippatank.
* good points
- reels seem of a good quality material
- holds lots of hose
- easy to fit
- look nice
- olivers attitude to grippas errors.
* Bad points
- grippas reel has a handle design issue.
- delivery
- being misinformed throughout
- cost
- im really out of pocket
I gave grippatank a 3* review and i feel this is generous, if i hadnt of dealt with oliver it would be a 1* experiance.
Im happy to tag grippatank to this so they know and can feel free to respond of they wish and clarify what / if anything will be amended going forward as a company or with the reels.
@GrippaTANK
Thanks
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