Keep snapping fan jets

scottish cleaning service · Apr 22, 2018

Only got my SLX pole 3 weeks and I have managed to snap 4 fan jets when cleaning fsg.

Is there any metal jets that can be fitted? Thanks m

Master Jedi Alejandro · Apr 22, 2018

The pencil jets from Gardiner are metal, if I’m not mistaken.

Viggers · Apr 23, 2018

My mate uses the black 100 degree fan jets and hes snapping them at a rate of knots, been through loads of sets, unsure if its a design fault but not good as he likes them a lot, he said even if he had to pay a tenner a set for some brass version this would be better than buying 10 pairs a time.

Clisty1989 · Apr 23, 2018

I have seen brass fans before, think was on cleaning spot, I've heard they're not great though

Den · Apr 23, 2018

I love them but have snapped 4 black jets in the last couple of months.

scottish cleaning service · Apr 23, 2018

Cheers guys, thought it was just me, anyhow I have thought up an answer. I intend to bore the jet hole on brush to 6mm or the size of jet. Then I am going to glue the clear plastic pipe in place or just shove it down to base of brush. Then slide the broken jet back into place. This will remove the weak spot on the jet. If the hose gets tangled on an outlet pipe or gutter clip then the hose will either come out at T fitting or brush head. Will let you know my results but can't go one with this nonsense. thanks m

scottish cleaning service · Apr 24, 2018

Bored a 6mm hole in brush jet hole and glued in hose after I fitted the broken jet into it. Will let you know how it goes. If all goes well then I will do the opposite one also. :1f609:

Alex Gardiner · Apr 26, 2018

It is such a pain when a product like this breaks - apologies for the inconvenience that this has caused. We think that some of these were partially fracturing when being assembled into the brush stock so that they were weakened leading to breaking easily.

To cure this we have just had delivered yesterday afternoon a new production batch of these 100° Black Fanjets which are made of new tougher, more impact resistant plastic. In testing they are surviving the most abusive of treatment.

So for anyone who has had these 100° black fanjets snap please send an email to the Customer Service Team on [email protected] with the following information:

1. Your Name and Order number

2. Details of what fanjets have snapped and how many you need replacing

3. A photo of the broken fanjets (if possible)

We will then send out replacement fanjets from the new improved material.

Den · Apr 26, 2018

Alex Gardiner said:
It is such a pain when a product like this breaks - apologies for the inconvenience that this has caused. We think that some of these were partially fracturing when being assembled into the brush stock so that they were weakened leading to breaking easily.

To cure this we have just had delivered yesterday afternoon a new production batch of these 100° Black Fanjets which are made of new tougher, more impact resistant plastic. In testing they are surviving the most abusive of treatment.

So for anyone who has had these 100° black fanjets snap please send an email to the Customer Service Team on [email protected] with the following information:

1. Your Name and Order number

2. Details of what fanjets have snapped and how many you need replacing

3. A photo of the broken fanjets (if possible)

We will then send out replacement fanjets from the new improved material.

That's great nice one Alex, even though I have thrown away the broken one so don't have proof and from mentioning in this thread, I have had four individual fan jets broken Havnt tried the new ones that I ordered last week.

Also I have brushes that I have stockpiled that I havnt used how do I know that they may have defected jets?

Thanks Den.

Part Timer · Apr 26, 2018

Alex Gardiner said:
It is such a pain when a product like this breaks - apologies for the inconvenience that this has caused. We think that some of these were partially fracturing when being assembled into the brush stock so that they were weakened leading to breaking easily.

To cure this we have just had delivered yesterday afternoon a new production batch of these 100° Black Fanjets which are made of new tougher, more impact resistant plastic. In testing they are surviving the most abusive of treatment.

So for anyone who has had these 100° black fanjets snap please send an email to the Customer Service Team on [email protected] with the following information:

1. Your Name and Order number

2. Details of what fanjets have snapped and how many you need replacing

3. A photo of the broken fanjets (if possible)

We will then send out replacement fanjets from the new improved material.

:1f4a9: happens and the difference between good and bad companies is how they react.

kevin Billington · Apr 26, 2018

Good God, what's he doing with them? I have the black 100° fan jets and the pole slipped and fell, but the jets were still intact.

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Den · Apr 26, 2018

Gardiner come good again that's why I will always use them there aftercare and customer support is second to none.

Big thank you Alex and team.

Viggers · Apr 26, 2018

Hats off to Alex, met the problem head on instead of hiding under a rock like some companies.

Iron Giant · Apr 27, 2018

kevin Billington said:
Good God, what's he doing with them? I have the black 100° fan jets and the pole slipped and fell, but the jets were still intact.

Sent using the Window Cleaning Forums mobile app

I've wondered that myself, I use copper pencil jets so don't have a issue.

I have seen some lads almost trying to wear a hole in f.s.g they have being scrubbing that hard :1f602:

Daniel Perkins · Apr 27, 2018

Alex Gardiner said:
It is such a pain when a product like this breaks - apologies for the inconvenience that this has caused. We think that some of these were partially fracturing when being assembled into the brush stock so that they were weakened leading to breaking easily.

To cure this we have just had delivered yesterday afternoon a new production batch of these 100° Black Fanjets which are made of new tougher, more impact resistant plastic. In testing they are surviving the most abusive of treatment.

So for anyone who has had these 100° black fanjets snap please send an email to the Customer Service Team on [email protected] with the following information:

1. Your Name and Order number

2. Details of what fanjets have snapped and how many you need replacing

3. A photo of the broken fanjets (if possible)

We will then send out replacement fanjets from the new improved material.

And this is exactly why so many go with Gardiner products

Scots lad · May 1, 2018

Big thank you to Alex he replaced the ones I had problems with ,first class service

Sent from my iPad using Window Cleaning Forums

scottish cleaning service · May 7, 2018

I got fed up breaking the 100% fan jets so I just bore the jet hole with 6mm bit and glued the hose in. Upload a photo of it, seems to be fine now.

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