Green Pro Clean Ltd
Well-known member
- Messages
- 8,103
- Location
- Nottingham & Derbyshire
Ok so not a death, just a serious injury. Using my 25ft extreme and put it up to a bedroom window to hear CRACK - Yep my pole had folded back on itself where top section meets second.
Oh well these things happen.... not to worry, it's under warranty as only got it in October.
Answer a few questions and send some pictures says the email from Gardiners.... so I do. The response was.....
Due to the fact the fact that the stop tape was missing I had failed to maintain the pole properly and it had worn unevenly due to no stop tape on the pole (even though you can see the remnants of the tape and how even that has worn un-evenly) the break is not covered by warranty. What a seriously weak excuse. Not that anyone with 10 years experience on WFP needs a stop tape to know where to clamp a pole.
To replace this section is £78. No big deal but sure it's possibly a big chunk of the profit on a pole like this so I can see their reluctance to just replace it. I would probably have just bought a new section had the excuse not been so weak. It's got me a touch miffed.
Not yet decided what to do about the pole but when you spend ££££s on a top suppliers pole you expect some kind of guarantee, some kind of peace of mind.
I have used Gardiners exclusively for a long time now cause of the product reputation and the customer service reputation, in fact just last month ordered another 30ft SLX from them however now feeling my blind faith has been somewhat misplaced.
I guess it is time to attend this years show and get a good look at what else is available these days as warranties dont seem to be worth the paper they're printed on. Perhaps even the new offerings from WCW even though the thought of their customer service makes me nauseous.
Oh well these things happen.... not to worry, it's under warranty as only got it in October.
Answer a few questions and send some pictures says the email from Gardiners.... so I do. The response was.....
Due to the fact the fact that the stop tape was missing I had failed to maintain the pole properly and it had worn unevenly due to no stop tape on the pole (even though you can see the remnants of the tape and how even that has worn un-evenly) the break is not covered by warranty. What a seriously weak excuse. Not that anyone with 10 years experience on WFP needs a stop tape to know where to clamp a pole.
To replace this section is £78. No big deal but sure it's possibly a big chunk of the profit on a pole like this so I can see their reluctance to just replace it. I would probably have just bought a new section had the excuse not been so weak. It's got me a touch miffed.
Not yet decided what to do about the pole but when you spend ££££s on a top suppliers pole you expect some kind of guarantee, some kind of peace of mind.
I have used Gardiners exclusively for a long time now cause of the product reputation and the customer service reputation, in fact just last month ordered another 30ft SLX from them however now feeling my blind faith has been somewhat misplaced.
I guess it is time to attend this years show and get a good look at what else is available these days as warranties dont seem to be worth the paper they're printed on. Perhaps even the new offerings from WCW even though the thought of their customer service makes me nauseous.
Last edited by a moderator: