Squeegee App Help

I've been using the Squeegee app for about 3 weeks now. Previously I was using QuickBooks and my iPad. It's saved me a lot of time and effort, found it a little fiddly and things keep changing but overall for the price per month I can't fault it... much.

During the last week I have had one customer not receive his reminder text. I checked and it said he had been reminded but he showed me his phone. We tried it while I was there by putting another appointment in and sending the reminder which he got instantly. Then today i've had a customer contact me and say the email just has a reference and no content. It's no probs because she knows how much it is and pays by BACS each time but it got me thinking it may have happened to others. I looked through the debt list and there is an irregular amount of customers on there. I guess because i'm using a new system coupled with being mad busy these last few weeks I just haven't noticed.

Anyone else experienced the same or similar?

Which feature are you using for texting ?
Text local phones small or twillo I think it is also on what devise

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HALTON said:

Which feature are you using for texting ?
Text local phones small or twillo I think it is also on what devise

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Text local mate


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Have you logged in to text local and looked it to api report should show if it been sent in there ?

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HALTON said:

Have you logged in to text local and looked it to api report should show if it been sent in there ?

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Yeah I don’t understand the reports on text local. I checked under single text messages report but it says nothing for the last 3 weeks. I ended up sending yesterday’s messages twice because it said they hadn’t sent any.... baffled at the mo


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Go to text local click on reports tab then we're it shows sms all message history click on api view a history of all api messages as squeegee uses api to talk to text local

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On your text local dashboard click the reports tab, then where it says sms message history click on API to see all that has already gone out. If you are trying to see what is scheduled and still waiting to be sent then just click scheduled messages instead. Everything should be in those 2 sections

HALTON said:

Go to text local click on reports tab then we're it shows small message history click on api view a history of all api messages as squeegee uses api to talk to text local

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Got it. Spot on, thanks dude. That doesn't solve the issue that they aren't seeing but it does mean I can check so thats a good workaround for now. Just the invoice email issue, that happened today and they've just done an update.

I just done the update I'll email my self a invoice see what happens one sec

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No m8 mine emailed OK I would message susie at squeegee

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@Squeegee Appare on here can they not answer your questions on here. 

Part Timer said:

@Squeegee Appare on here can they not answer your questions on here. 

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Possibly. I've just emailed them. Thought it best not to publicly discuss an issue with 2 of my suppliers on here in one day ?

HALTON said:

No m8 mine emailed OK I would message susie at squeegee

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Just dropped them an email mate.

Are you using iPhone? As not sure if they were having problems with phone sms via iPhone?

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HALTON said:

Are you using iPhone? As not sure if they were having problems with phone sms via iPhone?

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iPhone, iPad and desktop. I don't bother sending messages from a name on TextLocal so if they ever develop the app to text using the phone I could save a fortune. I'm just gonna keep checking the reports until they get back to me.

They have you can sms direct from phone but it states beta as android works but iPhone is a bit of hit and miss with the phone sms sure of you ask them they will tell you

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HALTON said:

They have you can sms direct from phone but it states beta as android works but iPhone is a bit of hit and miss with the phone sms sure of you ask them they will tell you

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Fair play to her, she's responded already! Already pointed me in the right direction of some bits.

P4dstar said:

Possibly. I've just emailed them. Thought it best not to publicly discuss an issue with 2 of my suppliers on here in one day ?

Just dropped them an email mate.

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Thanks for tagging us, we don't see the posts on here unless we're tagged and we're always happy to help! I've replied to your email! Thank you ?

P4dstar said:

Fair play to her, she's responded already! Already pointed me in the right direction of some bits.

Click to expand...

Check out the news letter
https://squeeg.ee/blog-and-cool-stuff/newsletters/
What was problem

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The text failed, I haven't looked into why. Squeegee showed him as reminded but I now know where to look on Text local and Squeegee to see failed reports. With regards to the email the customer may not have HTML enabled or their email client, in this case Zen, may not support it.

On squeegee think it shows in notifications ?

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HALTON said:

On squeegee think it shows in notifications ?

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Yeah under the customer under the notifications tab. Absolutely changed the way I work this app, can't ratite highly enough so i'm really chuffed at the quick response!