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ashley john

Rain and windows getting dirty



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Clisty1989

 

I just say cheerfully, "the only difference is that I get wet". Tends to work

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Suhrly

I generally do NOT work in the rain. If I'm cleaning a customers windows and it starts to rain..I'll finish it. If that happens and the customer is in I'll apologise and try to explain that the rain shouldn't make any difference to the clean and to let me know if they're not happy and I'll re-do them once it's stopped. 

 

I honestly do not feel comfortable working in the rain as I know if I had a window cleaner and he turned up in the rain I simply wouldn't be happy about it. Truth. Therefore, I simply won't work in it. That's just my own personal opinion. Very slight drizzle...yes I'll continue. Anything heavier than that and I'll wait it out or call it a day depending on how the forecast is looking. I believe you/I can lose customers from doing so...even if you give them the schpiel about how it's OK to work in it. The schpiel doesn't matter, if they have it in their heads they don't want their windows cleaned in the rain and you turn up and start to clean, there's a real chance you could pi** them off and lose them. Not worth it for me.

Edited by Suhrly

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Clearview Lee
10 minutes ago, Suhrly said:

I generally do NOT work in the rain. If I'm cleaning a customers windows and it starts to rain..I'll finish it. If that happens and the customer is in I'll apologise and try to explain that the rain shouldn't make any difference to the clean and to let me know if they're not happy and I'll re-do them once it's stopped. 

 

I honestly do not feel comfortable working in the rain as I know if I had a window cleaner and he turned up in the rain I simply wouldn't be happy about it. Truth. Therefore, I simply won't work in it. That's just my own personal opinion. Very slight drizzle...yes I'll continue. Anything heavier than that and I'll wait it out or call it a day depending on how the forecast is looking. I believe you/I can lose customers from doing so...even if you give them the schpiel about how it's OK to work in it. The schpiel doesn't matter, if they have it in their heads they don't want their windows cleaned in the rain and you turn up and start to clean, there's a real chance you could pi** them off and lose them. Not worth it for me.

 

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Part Timer
6 minutes ago, Suhrly said:

I generally do NOT work in the rain. If I'm cleaning a customers windows and it starts to rain..I'll finish it. If that happens and the customer is in I'll apologise and try to explain that the rain shouldn't make any difference to the clean and to let me know if they're not happy and I'll re-do them once it's stopped. 

 

I honestly do not feel comfortable working in the rain as I know if I had a window cleaner and he turned up in the rain I simply wouldn't be happy about it. Truth. Therefore, I simply won't work in it. That's just my own personal opinion. Very slight drizzle...yes I'll continue. Anything heavier than that and I'll wait it out or call it a day depending on how the forecast is looking. I believe you/I can lose customers from doing so...even if you give them the schpiel about how it's OK to work in it. The schpiel doesn't matter, if they have it in their heads they don't want their windows cleaned in the rain and you turn up and start to clean, there's a real chance you could pi** them off and lose them. Not worth it for me.

If any customer told me not to do them I would ask them do they tell the decorator, plumber, electrician etc how to do their job? The only time I had a particularly anti rain customer I just said you're paying me to keep your windows clean so let me do it when I know it's safe to do so and if I don't then by all means get someone else to do them. Never had a peep out of her since. Again this all depends on your personal financial circumstances.  

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Clearview Lee
Just now, Clearview Lee said:

 

Quite true. I once started a job one Xmas eve - it was well overcast, and when I got halfway thru the heavens opened up to torrential rain. It was my last job on Xmas eve and I wanted that 20 quid, so I just carried on and finished off. We were kinda friends as we supported the same football team, but I never heard from her again! I didn’t mind so much as it was one of them where she had to be off work to let me thru the garage to get to the backs. 

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Green Pro Clean Ltd

Got to define 'Rain'  

 

I work in the mist, drizzle or a light passing shower but I really don't care for working in heavy rain, don't really need to either.  Same as wind and temperature, once the conditions become uncomfortable then that's time to knock it on the head.  No point making yourself miserable. 

 

Dealing with customers with the rain is simple really 'I give you my word they will dry absolutely perfectly once the rain stops and if they don't then just call and I'll come and re-do them on the house'  no need to bore them with long winded explanations and if they aren't happy with that then they aren't worth (regardless of price) messing about with. 

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P4dstar
18 minutes ago, Suhrly said:

I generally do NOT work in the rain. If I'm cleaning a customers windows and it starts to rain..I'll finish it. If that happens and the customer is in I'll apologise and try to explain that the rain shouldn't make any difference to the clean and to let me know if they're not happy and I'll re-do them once it's stopped. 

 

I honestly do not feel comfortable working in the rain as I know if I had a window cleaner and he turned up in the rain I simply wouldn't be happy about it. Truth. Therefore, I simply won't work in it. That's just my own personal opinion. Very slight drizzle...yes I'll continue. Anything heavier than that and I'll wait it out or call it a day depending on how the forecast is looking. I believe you/I can lose customers from doing so...even if you give them the schpiel about how it's OK to work in it. The schpiel doesn't matter, if they have it in their heads they don't want their windows cleaned in the rain and you turn up and start to clean, there's a real chance you could pi** them off and lose them. Not worth it for me.

My attitude to this may change when i'm full every day but i'm half with you. If I see a raised eyebrow about the rain or have a complaint that they don't want them cleaned when it's raining I might just duck them and fit them in somewhere else. I give them all the talk when I sign them up but I wouldn't push it. I think if someone is desperate and they ''have to'' work in the rain they are not running the business right. I am not talking about the likes of the ginger ninja and PT as above, i'm talking about people newer to the game. If you are desperate for the cash and that's the motivator for working in the rain then you're probably taking every penny out of the business. These people won't be able to pay the tax bill when it comes in, they won't be able to replace important equipment when it breaks etc. I believe you need to take a wage each month from a new business and leave the rest in an account. Give yourself a pay rise every few months as the business grows. If you keep an eye on what your expected regular income is you can work out what to pay yourself pretty easily and all of a sudden you aren't bothered about putting a customer back a few days because you know it will be done and the money will get to you in the end.

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Suhrly
13 minutes ago, Part Timer said:

If any customer told me not to do them I would ask them do they tell the decorator, plumber, electrician etc how to do their job? The only time I had a particularly anti rain customer I just said you're paying me to keep your windows clean so let me do it when I know it's safe to do so and if I don't then by all means get someone else to do them. Never had a peep out of her since. Again this all depends on your personal financial circumstances.  

 

I kind of agree and disagree on this one. Comparing our job to decorators, plumbers etc is kind of like comparing apples to oranges imo. Those guys don't have those factors like weather to stop them doing their job really. For me, again, it's a personal thing. I just think if I clean their windows in the rain..they're thinking that they're wasting their money and paying me through gritted teeth. It just doesn't sit well with me. I'm sure plenty of you disagree with me. But yeah, I also agree if you are in hard times financially and desperately need to put food on the table or pay your heating bill...do it! In that case...I would do it too make no mistake. I'm just generalizing here. 

5 minutes ago, P4dstar said:

My attitude to this may change when i'm full every day but i'm half with you. If I see a raised eyebrow about the rain or have a complaint that they don't want them cleaned when it's raining I might just duck them and fit them in somewhere else. I give them all the talk when I sign them up but I wouldn't push it. I think if someone is desperate and they ''have to'' work in the rain they are not running the business right. I am not talking about the likes of the ginger ninja and PT as above, i'm talking about people newer to the game. If you are desperate for the cash and that's the motivator for working in the rain then you're probably taking every penny out of the business. These people won't be able to pay the tax bill when it comes in, they won't be able to replace important equipment when it breaks etc. I believe you need to take a wage each month from a new business and leave the rest in an account. Give yourself a pay rise every few months as the business grows. If you keep an eye on what your expected regular income is you can work out what to pay yourself pretty easily and all of a sudden you aren't bothered about putting a customer back a few days because you know it will be done and the money will get to you in the end.

 

Some good points made there mate and I totally agree. I think we all know our picky customers and those who are the more laid back ones. If I did NEED to work in the rain, I would most likely cherry pick those laid back ones that I know I could get away with. Leaving the not so ones for a better day.

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P4dstar
5 minutes ago, Suhrly said:

Some good points made there mate and I totally agree. I think we all know our picky customers and those who are the more laid back ones. If I did NEED to work in the rain, I would most likely cherry pick those laid back ones that I know I could get away with. Leaving the not so ones for a better day.

If someone needs to work in the rain they need to rethink this, get a flexible part time job until window cleaning pays the bills. Most of us will have been on our ar5e at some point but if people want a long term sustainable business then cleaning in a monsoon is not the way to build it. Still I have no problem cleaning in light rain. If its gonna be on and off all day I just sit in the van when its pouring and watch something on Netflix. That is assuming I haven't got anything to be getting on with at home.

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ashley john
Got to define 'Rain'  
 
I work in the mist, drizzle or a light passing shower but I really don't care for working in heavy rain, don't really need to either.  Same as wind and temperature, once the conditions become uncomfortable then that's time to knock it on the head.  No point making yourself miserable. 
 
Dealing with customers with the rain is simple really 'I give you my word they will dry absolutely perfectly once the rain stops and if they don't then just call and I'll come and re-do them on the house'  no need to bore them with long winded explanations and if they aren't happy with that then they aren't worth (regardless of price) messing about with. 
It wasnt raining when i was out today its because it had been forecast. It hammered down in the afternoon but i was on my way home then. She said I ain't paying to have them done because they get dirty straight away with this weather lol. Pain in the **** I've cleared them all off my round now anyway.

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Part Timer
19 minutes ago, Suhrly said:

 

I kind of agree and disagree on this one. Comparing our job to decorators, plumbers etc is kind of like comparing apples to oranges imo.

They are paid to do a job and so are we, I'm not suggesting working in torrential rain or heavy rain and strong winds. If you can work with a jacket and the rain isn't bouncing off the windows then it is perfectly safe to clean them. The trouble you will find is once they tell you when you can do their windows the criteria of when you're allowed will narrow. 

@P4dstarwhat would happen if we have 2 weeks of rain, it's not necessary for me to work when it's raining. The principle is I run my own business and within reason I will work when I want to, and especially when I think its suitable for me to do so. At the end of the day we supply a service that can be cancelled at anytime, however we also can stop offering our services as well. 

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Suhrly

I guess one of the reasons why I'm reluctant to clean in the rain is that 80-85% of my round is fortnightly customers. I'd be a lot more willing to clean customers who are bi monthly or more in the rain as then I'd feel I could justify the clean more. I only have 2 customers on bi monthly as I tend to do fortnightly and monthly cleans.

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P4dstar
4 minutes ago, Part Timer said:

 

@P4dstarwhat would happen if we have 2 weeks of rain, it's not necessary for me to work when it's raining. The principle is I run my own business and within reason I will work when I want to, and especially when I think its suitable for me to do so. At the end of the day we supply a service that can be cancelled at anytime, however we also can stop offering our services as well. 

I agree completely mate, we should all be able to dictate when we clean. This is similar to the conversations we have on slow payers though, some people can't afford to drop the ones who mess them around because of a bit of rain, thats something we need to remember.

 

What i'm getting at is people should plan for problems especially in the early days. If you leave yourself so reliant on cleaning that one customers on that one day that you try and do it in a hailstorm then you're probably gonna be told to sling your hook. If people plan their business and finances a little it can really help. Similarly you need to leave yourself with a degree of flexibility. Garwood has previously said not to let them demand you turn on the 6th Monday at 3pm etc. If you know you can do that customer a couple of days later then you won't go out in horrific weather to clean them and if you plan financially that won't matter.

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Clearview Lee
2 minutes ago, Suhrly said:

I guess one of the reasons why I'm reluctant to clean in the rain is that 80-85% of my round is fortnightly customers. I'd be a lot more willing to clean customers who are bi monthly or more in the rain as then I'd feel I could justify the clean more. I only have 2 customers on bi monthly as I tend to do fortnightly and monthly cleans.

How the hell have you got a whole round of 2 weekly customers?!! 😳 Good on yer!

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Suhrly
11 minutes ago, Clearview Lee said:

How the hell have you got a whole round of 2 weekly customers?!! 😳 Good on yer!

 

It's just the norm for where I live mate. However, now when I'm taking on new customers I'm only giving them the monthly option as I feel that's the way things are going. Unless the customer absolutely insists on fortnightly that is.

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Clearview Lee

Fair play to you! At least they’re all nice and clean each time. That’s the art I guess - finding customers who just want clean windows all of the time. 👌

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Part Timer
20 minutes ago, Clearview Lee said:

How the hell have you got a whole round of 2 weekly customers?!! 😳 Good on yer!

It's virtually the norm in our area, particularly with the elderly. Younger ones are happy with monthly cleans. 

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Suhrly
4 minutes ago, Part Timer said:

It's virtually the norm in our area, particularly with the elderly. Younger ones are happy with monthly cleans. 

 

They have better things to spend their money on mate haha.

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THL4KEL

Unless its torrential I am doing them. Even if it is heavy I will wait in van until it eases off. If they object then I just explain and inform them to google it - can windows be cleaned in the wet. Its hopefully raining tomorrow morning after I finish windows I have a number of bad gutter jobs, hopefully they will be soaked..

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steve garwood
7 hours ago, P4dstar said:

I agree completely mate, we should all be able to dictate when we clean. This is similar to the conversations we have on slow payers though, some people can't afford to drop the ones who mess them around because of a bit of rain, thats something we need to remember.

 

What i'm getting at is people should plan for problems especially in the early days. If you leave yourself so reliant on cleaning that one customers on that one day that you try and do it in a hailstorm then you're probably gonna be told to sling your hook. If people plan their business and finances a little it can really help. Similarly you need to leave yourself with a degree of flexibility. Garwood has previously said not to let them demand you turn on the 6th Monday at 3pm etc. If you know you can do that customer a couple of days later then you won't go out in horrific weather to clean them and if you plan financially that won't matter.

I won’t come back ‘in a couple of days’ either.

For example, were in the same road all day today, the van will move around 3 times.

Im not driving back to a single house because they say it’s raining. All my hoses are out doing the neighbours, so as Elvis said, it’s now or never.

If they say ‘can you leave them today?’ I say fine ‘see you in 6-7 weeks. Normally they change their minds.

I virtually never get asked this as I stopped taking on new work years ago, unless it’s where my hose can already reach. Then I will tell the new customer about working in the rain 

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Green Pro Clean Ltd
9 hours ago, P4dstar said:

If people plan their business and finances a little it can really help.

 

You continue to reference the financial planning aspect of the business Paddy but you MUST remember that before you can consider financial planning you need to have FINANCES to plan with.    When I started my round before this one (talked about in one of the videos) it was literally a matter of 2 slices of bread in the cupboard and that was it and certainly not a house like I have now.    

 

I would have worked in the dead of night in a category 5 hurricane back then if I thought it was going to help feed the family.  You also talk about money aside for tax bills etc but honestly, they can wait, feed and home the family first.  You suggest that perhaps they get a part time job to supplement their window cleaning, I must have sent of 50 CVs throughout that period and  not even landed one interview and that included delivery driver for ASDA.    

 

I took every single penny right back out for at least 6 months, feeding family, paying rent, upgrading tools and ladders etc, buying a car so I could expand my 'turf' and so on.  

 

So not every case is the same and not every case will be able to just decide today they got a part time job or that 40% of every job goes to banking for tax and equipment etc.  

 

Now I will work in the rain, my jacket of choice is a softshell and the minute that is so wet it is uncomfortable then it's time to down tools till the rain eases off, but now we also have bank to allow us to do so.  

 

For employers out there it's also a different story as the staff still expect to get paid, so do you make them work in harsh conditions on the grounds that you got to get in the money to pay them or do you call it off at a certain comfort level and have staff that are happy because they know you have their well being in mind? 

 

Some senior members on here (I don't mean OAPs @Part Timer 😜) talk on about 'I just put on my oilskins and blah blah....''  or 'What's the matter? You're skins waterproof blah blah....'  but I would wager these are the first hiding in the greasy spoon when the rain comes.   And also if they have been at it as long as they claim then they should have taken @P4dstar advice on financial planning a long time ago.  

 

Not every case is black and white is all I am saying mate. 

 

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Green Pro Clean Ltd

Can I just also chip in that as this round is entirely GoCardless we meet very few of our customers,  point being is the payment is by DD five days after the clean, so whilst we may have cleaned in the rain (and most of our clients are at work when we work) who knows what the weathers doing when it comes out their bank account?   

 

If you're cleaning and then knocking on for your money whilst wearing a Sou' Wester then I'm sure your going to get an eyebrow raised or two. 

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ashley john
 
You continue to reference the financial planning aspect of the business Paddy but you MUST remember that before you can consider financial planning you need to have FINANCES to plan with.    When I started my round before this one (talked about in one of the videos) it was literally a matter of 2 slices of bread in the cupboard and that was it and certainly not a house like I have now.    
 
I would have worked in the dead of night in a category 5 hurricane back then if I thought it was going to help feed the family.  You also talk about money aside for tax bills etc but honestly, they can wait, feed and home the family first.  You suggest that perhaps they get a part time job to supplement their window cleaning, I must have sent of 50 CVs throughout that period and  not even landed one interview and that included delivery driver for ASDA.    
 
I took every single penny right back out for at least 6 months, feeding family, paying rent, upgrading tools and ladders etc, buying a car so I could expand my 'turf' and so on.  
 
So not every case is the same and not every case will be able to just decide today they got a part time job or that 40% of every job goes to banking for tax and equipment etc.  
 
Now I will work in the rain, my jacket of choice is a softshell and the minute that is so wet it is uncomfortable then it's time to down tools till the rain eases off, but now we also have bank to allow us to do so.  
 
For employers out there it's also a different story as the staff still expect to get paid, so do you make them work in harsh conditions on the grounds that you got to get in the money to pay them or do you call it off at a certain comfort level and have staff that are happy because they know you have their well being in mind? 
 
Some senior members on here (I don't mean OAPs [mention=2712]Part Timer[/mention] [emoji12]) talk on about 'I just put on my oilskins and blah blah....''  or 'What's the matter? You're skins waterproof blah blah....'  but I would wager these are the first hiding in the greasy spoon when the rain comes.   And also if they have been at it as long as they claim then they should have taken [mention=5355]P4dstar[/mention] advice on financial planning a long time ago.  
 
Not every case is black and white is all I am saying mate. 
 
Spot on mate

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P4dstar
1 hour ago, Green Pro Clean Ltd said:

 

You continue to reference the financial planning aspect of the business Paddy but you MUST remember that before you can consider financial planning you need to have FINANCES to plan with.    When I started my round before this one (talked about in one of the videos) it was literally a matter of 2 slices of bread in the cupboard and that was it and certainly not a house like I have now.    

 

I would have worked in the dead of night in a category 5 hurricane back then if I thought it was going to help feed the family.  You also talk about money aside for tax bills etc but honestly, they can wait, feed and home the family first.  You suggest that perhaps they get a part time job to supplement their window cleaning, I must have sent of 50 CVs throughout that period and  not even landed one interview and that included delivery driver for ASDA.    

 

I took every single penny right back out for at least 6 months, feeding family, paying rent, upgrading tools and ladders etc, buying a car so I could expand my 'turf' and so on.  

 

So not every case is the same and not every case will be able to just decide today they got a part time job or that 40% of every job goes to banking for tax and equipment etc.  

 

Now I will work in the rain, my jacket of choice is a softshell and the minute that is so wet it is uncomfortable then it's time to down tools till the rain eases off, but now we also have bank to allow us to do so.  

 

For employers out there it's also a different story as the staff still expect to get paid, so do you make them work in harsh conditions on the grounds that you got to get in the money to pay them or do you call it off at a certain comfort level and have staff that are happy because they know you have their well being in mind? 

 

Some senior members on here (I don't mean OAPs @Part Timer 😜) talk on about 'I just put on my oilskins and blah blah....''  or 'What's the matter? You're skins waterproof blah blah....'  but I would wager these are the first hiding in the greasy spoon when the rain comes.   And also if they have been at it as long as they claim then they should have taken @P4dstar advice on financial planning a long time ago.  

 

Not every case is black and white is all I am saying mate. 

 

As I say i'm not looking at people like @Part Timer or @steve garwood. Steve said above about telling a customer ''i'll see you in 6/7 weeks'' and i'll bet he doesn't bat an eye at losing that £10 or £20 or whatever.

 

First things first, buying new and upgraded tools is not taking money out of your business it's investing in it. Fair play to you Darren I remember watching your video on how you started out on your own by borrowing a ladder from a neighbour and chapping doors. The thing you've missed here is you tried to get a part time job, you tried to balance the books and feed the family correctly which is exactly the point i'm making, at least you tried.

 

If someone just goes out window cleaning and takes every penny out of their business, doesn't try to keep money to one side literally for a rainy day. Upgrade their kit. Pay for advertising... and so on. If someone walks into this job thinking they can make 2k a month within a few months and life will be sweet they are sadly mistaken. I also want to point out I am still a newbie to the window cleaning world so i'm speaking from my current experience. My wife drives an 11 year old car, I could have gone and bought us a newer one or leased one but I know I will be stretching myself a lot if I do that. We didn't have a family holiday this year to balance the books. If I had done these things and others I would be desperate to work today (It's currently hammering it down) Instead I'm sat at home arguing with you and playing with my son... Much more enjoyable and I do love a good debate 😂

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Green Pro Clean Ltd
3 hours ago, P4dstar said:

Instead I'm sat at home arguing

 

If I thought it was ever an argument i'd roll my eyes and go watch cat videos on youtube instead. 😼

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