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Naiomie L Shean

advice on letter please

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Naiomie L Shean
Posted (edited)

hey. so we have got a mega problem with some customers taking ages to pay. resulting in several call backs and large debts. i have drafted this letter to give to the worst of them to get them to pay on time or leave our service. either way is fine. 

 

can you have a read and see what you think and offer any advice/changes

 

thanks in advance and apologies for bad spelling/grammar (this will be amended before printing. lol)

 

gocardless letter.pdf

Edited by Naiomie L Shean

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JBC88

After the bit about rise in late payments maybe add that its making it increasingly difficult to to provide the service and make a living.

 

Also it needs spell checking as there's the odd spelling mistake. 👍

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Skxawng
Posted (edited)

I was just about to start a post about the same subject! I'm getting sick of chasing payments and collecting. There is one estate in particular that is further away than the rest and I'm wanting to switch it to GoCardless only even if I loose some customers.

I want to write a letter to introduce the new changes and address common objections and explain it properly. I might take a few pointers from your letter.

Is there anyone else who has written a letter like this?

Edited by Skxawng

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TJTOPCAT

Just one point to remind you that gocardless is not a foolproof way to guarantee to payment.
If they haven't got the funds in their account then it will get bounced back as a failure.
Sometimes this can be as frustrating and time consuming in showing them that the payments failed.
If customers late pay or don't pay then far better to show them that you mean business and after sending a polite, please pay by a certain date etc within the next 7 days you will apply an admin charge £40 and take them to small claims court which will incur a further £25 charge.
Result: they pay you or you actually do it and apply online to small claims court.
I had a customer who owed £15 and £10. £25.
I did the above and they promised to pay both amounts.
They did not pay, I kept there text messages as evidence.
Applied on line to small claims court. Successful.
They then had 31 days to pay now £75. No payment.
They now have a CCJ against them for that amount.
That will **** there credit score up big time and I will now look to enforce it.
All that because they were another customer who thought oh it's only £10 and its only the window cleaner. [emoji848][emoji189]


Sent using the Window Cleaning Forums mobile app

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P4dstar

Letter looks good. I would suggest that link is too long to put in a letter. It would work better if you were to add a sign up page to your website and put that link on it instead. I have just put a payment page on my website, bit of info about GC and a sign up link basically.

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Skxawng
On 06/01/2019 at 23:54, P4dstar said:

Letter looks good. I would suggest that link is too long to put in a letter. It would work better if you were to add a sign up page to your website and put that link on it instead. I have just put a payment page on my website, bit of info about GC and a sign up link basically.

Another thing to add about having the link printed, customers have quite often said 'the link doesn't work' and it turns out that the 0000 (zeros) get mistaken for OOOO (letter O) and so the link doesn't work. Better to use Ø to make it clear. Also the https:// isn't needed.

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Green Pro Clean Ltd
On 02/01/2019 at 19:02, Naiomie L Shean said:

hey. so we have got a mega problem with some customers taking ages to pay. resulting in several call backs and large debts. i have drafted this letter to give to the worst of them to get them to pay on time or leave our service. either way is fine. 

 

can you have a read and see what you think and offer any advice/changes

 

thanks in advance and apologies for bad spelling/grammar (this will be amended before printing. lol)

 

gocardless letter.pdf

 

Dear Customer, 

 

As of 1st March 2019 we will only be accepting GoCardless for payments for window cleaning.  GoCardless are the market leaders in direct debit processing and you can rest assured that all payments are protected under the Direct Debit Guarantee. 

 

We have made this decision as it will help us to streamline our payment process and automatically allocate the correct payment to each job allowing us to free up much needed time to focus on providing you with the best service possible.  

 

Please remember this is a direct debit so we still need to request payment after every clean, it is not a Standing Order that comes out automatically every month.

 

GoCardless offer a service second to none.  A brief description of how it works is simple

 

1:  Windows are cleaned as usual on your regular date

2: Job is marked as complete on our smart-phones

3: This triggers the payment request with GoCardless to your bank

4: The funds are collected 5 days after the clean. 

 

As simple as that and the beauty of it being a 'triggered' direct debit means that should we not be able to clean your windows for any reason (snow, bad weather ect) the job is not marked as done on the smart-phone app so you don't pay for a service you haven't had.  

 

Please visit https://GoPayYouDamnBillsOnTime to set up your authorization for future payments. 

 

If you have any questions at all regarding this please do not hesitate to call me directly on 0800 GOAWAY 

 

Thank you for you business and we look forward to seeing you on your next clean. 

 

Kind regards, Mr Getting Paid At Last

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P4dstar
12 minutes ago, Green Pro Clean Ltd said:

'triggered' direct debit

Like that, good way to describe it. I'm gonna use that!

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Jjs window cleaning service
On 09/01/2019 at 21:25, Green Pro Clean Ltd said:

 

Dear Customer, 

 

As of 1st March 2019 we will only be accepting GoCardless for payments for window cleaning.  GoCardless are the market leaders in direct debit processing and you can rest assured that all payments are protected under the Direct Debit Guarantee. 

 

We have made this decision as it will help us to streamline our payment process and automatically allocate the correct payment to each job allowing us to free up much needed time to focus on providing you with the best service possible.  

 

Please remember this is a direct debit so we still need to request payment after every clean, it is not a Standing Order that comes out automatically every month.

 

GoCardless offer a service second to none.  A brief description of how it works is simple

 

1:  Windows are cleaned as usual on your regular date

2: Job is marked as complete on our smart-phones

3: This triggers the payment request with GoCardless to your bank

4: The funds are collected 5 days after the clean. 

 

As simple as that and the beauty of it being a 'triggered' direct debit means that should we not be able to clean your windows for any reason (snow, bad weather ect) the job is not marked as done on the smart-phone app so you don't pay for a service you haven't had.  

 

Please visit https://GoPayYouDamnBillsOnTime to set up your authorization for future payments. 

 

If you have any questions at all regarding this please do not hesitate to call me directly on 0800 GOAWAY 

 

Thank you for you business and we look forward to seeing you on your next clean. 

 

Kind regards, Mr Getting Paid At Last

I'm also going to use this as soon as I get my website up and running. Until then it will go on my Facebook page great wording

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TJTOPCAT
On 06/01/2019 at 19:46, TJTOPCAT said:

Just one point to remind you that gocardless is not a foolproof way to guarantee to payment.
If they haven't got the funds in their account then it will get bounced back as a failure.
Sometimes this can be as frustrating and time consuming in showing them that the payments failed.
If customers late pay or don't pay then far better to show them that you mean business and after sending a polite, please pay by a certain date etc within the next 7 days you will apply an admin charge £40 and take them to small claims court which will incur a further £25 charge.
Result: they pay you or you actually do it and apply online to small claims court.
I had a customer who owed £15 and £10. £25.
I did the above and they promised to pay both amounts.
They did not pay, I kept there text messages as evidence.
Applied on line to small claims court. Successful.
They then had 31 days to pay now £75. No payment.
They now have a CCJ against them for that amount.
That will **** there credit score up big time and I will now look to enforce it.
All that because they were another customer who thought oh it's only £10 and its only the window cleaner. [emoji848][emoji189]


Sent using the Window Cleaning Forums mobile app
 

Update to the above.

The CCJ was to be granted on 15th January.

Time had passed to make payment through court system, so ex customer panicking called and messaged and then paid by Bacs the now £75 invto my bank account.

I was able to log in to my HM court account and notify that debt was settled.

 

Sent the same message to another customer that had not paid since 29/11/18.

Immediately they set up on go careless.

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