laddergarder
Well-known member
- Messages
- 1,536
- Location
- Greenock, Scotland
I have had three in the last week. One was an inactive customer, who had the cheek to say she wasn't paying me for the work we have done(£30 we have been waiting nearly all year for) because we are currently overbooked and wouldn't take her back on as a customer.
Another today who is on hold(owes 2 months). I explained she would have to settle the outstanding amount before we could make further callouts.
She told me she wouldn't let us park infront of her property when doing her neighbours and was dissatisfied with our service.
I said, "look I am self employed, I am a small business owner with one employee, we have been to your property 4 times, left 2 invoices, mailed a reminder by post, and now sent a reminder txt another month later. You can pay online, by cheque, signup to pay by DD or leave money with your neighbour. What more could we do to sataisfy you?". She is now going to send a cheque.
Do you guys feel customers get a bit more unreasonable at this time of year? Seems like it hits december and previously good customers go jekyll and hyde on you. I try to be patient, but the older I get the less I have for nonsense.
Another today who is on hold(owes 2 months). I explained she would have to settle the outstanding amount before we could make further callouts.
She told me she wouldn't let us park infront of her property when doing her neighbours and was dissatisfied with our service.
I said, "look I am self employed, I am a small business owner with one employee, we have been to your property 4 times, left 2 invoices, mailed a reminder by post, and now sent a reminder txt another month later. You can pay online, by cheque, signup to pay by DD or leave money with your neighbour. What more could we do to sataisfy you?". She is now going to send a cheque.
Do you guys feel customers get a bit more unreasonable at this time of year? Seems like it hits december and previously good customers go jekyll and hyde on you. I try to be patient, but the older I get the less I have for nonsense.
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