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Chasing payments


AllGleam

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Hi guys/gals happy Sunday hope you are all well and had a nice xmas from what could be made of it lol, anyways to the issue I'm having, I cleaned a customer's windows Wednesday and even though they where in I message to say professionally that the clean has been completed they usually pay via bank trans a couple of times after previous cleans I've had to send reminder but this time I've sent 3 reminders and feel my messages are being ignored it's a £10 annoyed as yes its only a window clean to them but a small portion of my Bill's money lol

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A knock on the door Sunday morning should sort the issue and give them a verbal reminder of payment terms and conditions, of the problem persists then it’s a dump job 

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My gut instinct is~get your payment even if you have to keep at them. Then walk away and remove them from your round.

No telling them you're dropping them, no apologies, no, "Thank you for the custom." Just move on. You will replace them even if it takes a while. I charge for one visit, not to be chasing payments.

If they contact you to ask why you haven't been back and you didn't tell them. They have already wasted too much of your time so you gave their space to the next person on your waiting list.

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Hi. Experience I have is some customers overspend in December and wait until Jan’s pay packet. It doesn’t make it right, but it happens. 
if you cleaned them Wednesday and have sent ‘reminders’ I’d ignore you to. 
one reminder a week is a little more professional and if they are always slow to pay, replace them. 
It’s tough when you start/need the money, I know

good luck. Minty

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1 hour ago, harunh said:

Chasing payments? Welcome to the window cleaning world ! u will always be chasing money when your a window cleaner 😁

Annoying as but it is what it is

It's easy these days...no collecting!....😛.....I literally dont have to do anything apart from send a text reminder after 14 days of clean if I've not been paid....most do though so it's only a handful every month...

 

I'm usually owed £500-£1500 at any one time.....it comes in eventually....👍

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7 hours ago, AllGleam said:

Hi guys/gals happy Sunday hope you are all well and had a nice xmas from what could be made of it lol, anyways to the issue I'm having, I cleaned a customer's windows Wednesday and even though they where in I message to say professionally that the clean has been completed they usually pay via bank trans a couple of times after previous cleans I've had to send reminder but this time I've sent 3 reminders and feel my messages are being ignored it's a £10 annoyed as yes its only a window clean to them but a small portion of my Bill's money lol

I stipulate PLEASE PAY WITHIN 14 DAYS...on my slips....sending a text reminder after a couple of days sounds a bit desperate IMO.....

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22 minutes ago, dazmond said:

It's easy these days...no collecting!....😛.....I literally dont have to do anything apart from send a text reminder after 14 days of clean if I've not been paid....most do though so it's only a handful every month...

 

I'm usually owed £500-£1500 at any one time.....it comes in eventually....👍

No headache and no stress , well done to u for running a business without dealing with them 2 ! Lol.

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1 hour ago, harunh said:

No headache and no stress , well done to u for running a business without dealing with them 2 ! Lol.

i spent many years collecting...2 hours on a friday and 2 hours on a monday as well as climbing ladders for 17 years!

IMO this business is so easy to run these days...its a doddle.....

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round software and electronic payments along with WFP have totally revolutionized being a window cleaner....sometimes i have to pinch myself because of how good ive got it these days.....im very lucky and grateful!

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5 minutes ago, dazmond said:

i spent many years collecting...2 hours on a friday and 2 hours on a monday as well as climbing ladders for 17 years!

IMO this business is so easy to run these days...its a doddle.....

Cos ur established this is what happens when u hit 15 plus years of cleaning windows, and u have a small amount of customers with good high prices allowing u to take it easy and reap the rewards for your long term commitment to window cleaning ,  well done.

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3 hours ago, harunh said:

Chasing payments? Welcome to the window cleaning world ! u will always be chasing money when your a window cleaner 😁

Annoying as but it is what it is

I never chase payments except a quick standard message I have if someone hasn't paid for over a week.

Don't use gocardless anymore and I don't collect .

I won't clean a customer if they owe from last time, I know some guys treat it as part of the job but if you don't have the respect to pay once I've done the job then I don't want you.

I have enough work for me full time and my employee 3 days a week yet still had only a couple hundred quid outstanding when I went off for xmas.

Once an awkward customer messages to say their windows are filthy and I've not been round for ages I tell them they haven't paid for before so why would I do another freebie.

They get the message and soon change their ways or it's bye bye and I will still get the payment.

It's surprising how sending my 6'5"+ rugby playing son round to collect seems to work 🤣🤣

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Just now, Dave B said:

I never chase payments except a quick standard message I have if someone hasn't paid for over a week.

Don't use gocardless anymore and I don't collect .

I won't clean a customer if they owe from last time, I know some guys treat it as part of the job but if you don't have the respect to pay once I've done the job then I don't want you.

I have enough work for me full time and my employee 3 days a week yet still had only a couple hundred quid outstanding when I went off for xmas.

Once an awkward customer messages to say their windows are filthy and I've not been round for ages I tell them they haven't paid for before so why would I do another freebie.

They get the message and soon change their ways or it's bye bye and I will still get the payment.

It's surprising how sending my 6'5"+ rugby playing son round to collect seems to work 🤣🤣

Thats good its nice to be in a position to drop customers cos they pay late, i would love to be in that position 1 day but yeah i like the part where u send your son lmaooooooo 🤣

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4 minutes ago, harunh said:

Thats good its nice to be in a position to drop customers cos they pay late, i would love to be in that position 1 day but yeah i like the part where u send your son lmaooooooo 🤣

I've been cleaning windows for around 30 years now so don't need time wasters.

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2 minutes ago, Dave B said:

This pic is 2 years ago.. he's 21 now and even bigger.

Makes most people just pay up lol.

I'm 6'2" and he towers above me and I'm a rugby playing lump also.

 

Screenshot_20210110-230424_Facebook.jpg

**** me hes a beast , Hes got a proper physique designed for rugby lmaoooo is he semi pro or amateur or pro ?  lol

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2 hours ago, Dave B said:

I've been cleaning windows for around 30 years now so don't need time wasters.

I've been cleaning windows for 18 months now so don't need time wasters. 

I do need more customers though 😁

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16 hours ago, AllGleam said:

Hi guys/gals happy Sunday hope you are all well and had a nice xmas from what could be made of it lol, anyways to the issue I'm having, I cleaned a customer's windows Wednesday and even though they where in I message to say professionally that the clean has been completed they usually pay via bank trans a couple of times after previous cleans I've had to send reminder but this time I've sent 3 reminders and feel my messages are being ignored it's a £10 annoyed as yes its only a window clean to them but a small portion of my Bill's money lol

3 reminders in 3-4 days seems ott 

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2 hours ago, Iron Giant said:

3 reminders in 3-4 days seems ott 

 

2 hours ago, Iron Giant said:

3 reminders in 3-4 days seems ott 

Deffos 

 

I send them several reminders at 2 times per week at max  , if i get no luck then i knock on the door (so annoying) most ppl change there numbers and dont even inform us ! Ans they pay up , annoying as but wat can u do

Edited by harunh
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2 hours ago, Iron Giant said:

3 reminders in 3-4 days seems ott 

Its terrible.....it smacks of desperation......he might need the money...I know I did at one time....needing every penny living hand to mouth.....

 

But it's a sure way of hacking off a customer and them sacking you off....

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2 hours ago, Iron Giant said:

3 reminders in 3-4 days seems ott 

I agree was annoyed as the customer does it every time and I'm still  learning professional ways to handle customers hopefully it sorts I've sent no more reminders lol I'll give it a couple of weeks 👍

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