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Power Up 3D Hose Reel leaking


Gavin Angus

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Gavin Angus

I bought the Power Up 3D hose reel in December. I have been using it for around a month but struggling with it as water is coming out of the side. Contacted Window cleaning Warehouse and they sent me rubber o rings. I asked if they could send me a video replacing the ring to fix the leak. They said they were to busy. Obviously not happy about this and wondered if anyone could help. I have a brand new van and leaking water is damaging the wood and rusting the metal. I’ll send a video to show the leak.

Edited by Gavin Angus
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It looks like they’re similar to the HD, you need to remove the circlip on the end either with circlip pliers or needle nose pliers and a small screwdriver, they can be a bit of a fiddle and take care it doesn’t pop off and disappear somewhere. Then the outer will slide off and you’ll see the two o-rings to replace on the centre spindle. 

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2 hours ago, Gavin Angus said:

I bought the Power Up 3D hose reel in December. I have been using it for around a month but struggling with it as water is coming out of the side. Contacted Window cleaning Warehouse and they sent me rubber o rings. I asked if they could send me a video replacing the ring to fix the leak. They said they were to busy. Obviously not happy about this and wondered if anyone could help. I have a brand new van and leaking water is damaging the wood and rusting the metal. I’ll send a video to show the leak.

IMG_2551.MOV

My PF twin stack had a much smaller leak, the odd drip from time to time. They sent a whole new elbow out, the elbow is now a spare as I can live with the odd drip. 

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Master Jedi Alejandro
4 hours ago, Gavin Angus said:

I bought the Power Up 3D hose reel in December. I have been using it for around a month but struggling with it as water is coming out of the side. Contacted Window cleaning Warehouse and they sent me rubber o rings. I asked if they could send me a video replacing the ring to fix the leak. They said they were to busy. Obviously not happy about this and wondered if anyone could help. I have a brand new van and leaking water is damaging the wood and rusting the metal. I’ll send a video to show the leak.

Forgot Window Cleaning Wearhouse and contact Waterworks direct. They’ve got cracking customer service and will help you sort it. I brought mine with my system from a different company, but Waterworks have never had a issue supplying support and spares (they’ve just replaced the entire reel). 
 

https://waterworkswindowcleaning.co.uk

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We have 6 of theses reels and not had a drip from any of them , give Jordan or Emma a ring at waterworks they are very helpfull and quick to deal with things .

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