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I guess it's a sad day.


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Lost my very first customer today, they have been with me since 1997 so that is kind of sad. On the other hand it was a big under priced house and couldn't be done when windy so was becoming more challenging in the winter.

I will view it as an opportunity to take on some easier, better value jobs and improve the productivity of the business.

 

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When you say "lost" do you mean they have got another cleaner or they have moved or died. If it's one of the latter then it's easier to get a more realistic price with the new owner.

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12 minutes ago, Part Timer said:

When you say "lost" do you mean they have got another cleaner or they have moved or died. If it's one of the latter then it's easier to get a more realistic price with the new owner.

I'm a little afraid to ask to be honest, moving is a possibility as the house has been for sale for a long time.

Happy to pass on that one as it is an awkward beggar and wind dependant, also it'll be one less ladder job.

 

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11 minutes ago, NewGuy said:

Are you actually saying you haven't lost a customer since 1997? ?

 

Not you misreading as well, it was his first ever customer, I think ?

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18 minutes ago, NewGuy said:

Are you actually saying you haven't lost a customer since 1997? ?

 

No, but we don't lose many.

 

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50 minutes ago, Part Timer said:

Not you misreading as well, it was his first ever customer, I think ?

I think we need re-educating. Some people here are not understanding what people are saying. ? 

45 minutes ago, Martyn said:

No, but we don't lose many.

 

Then you're not putting your prices up enough ?

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Losing jobs is part and parcel of servicing a window cleaning round.....all our rounds are built on shifting sand....if I still had all my jobs I've ever picked up in the last 28 years my round would be HUGE!?

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I figure that every year one will die and a few will move, some will have us clean their new house. There is always a turnover of customers but we have many customers who have been with us for a long time.

  • Agree 3
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6 hours ago, Martyn said:

I figure that every year one will die and a few will move, some will have us clean their new house. There is always a turnover of customers but we have many customers who have been with us for a long time.

me too...some of my oldest customers have been with me from day one!( jan 1993!)

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1 hour ago, dazmond said:

me too...some of my oldest customers have been with me from day one!( jan 1993!)

I think I'd better go to Specsavers, I read that as 1931. ?

  • Haha 2
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2 hours ago, dazmond said:

me too...some of my oldest customers have been with me from day one!( jan 1993!)

Yep. I’ve got customers that remember me becoming a dad for the first time.

My oldest is 25 ???‍?

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