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Failed go cardless payments


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I have a couple of customers that pay by go cardless and on the odd occasion the payment has failed to have been taken.

 

I use aworka and it doesn’t automatically try to retake the payment and come the next time round ive missed a payment and have to go in manually to go cardless and attempt to retake the payment. 
 

is there a way to change this either on go cardless or aworka so that it will keep trying to retake the payment until I actually get it ? 

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It's possible the customers declined the payment. Not sure there's an automatic retry option available so I believe you need to try again manually. 

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12 hours ago, CHWS said:

I have a couple of customers that pay by go cardless and on the odd occasion the payment has failed to have been taken.

 

I use aworka and it doesn’t automatically try to retake the payment and come the next time round ive missed a payment and have to go in manually to go cardless and attempt to retake the payment. 
 

is there a way to change this either on go cardless or aworka so that it will keep trying to retake the payment until I actually get it ? 

With Gocardless you can set it so it try’s take payment at later date , have a search on website  you’ll find it 

 

it’s called  Success+, GoCardless

Edited by Rif
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On 23/06/2021 at 20:21, CHWS said:

I have a couple of customers that pay by go cardless and on the odd occasion the payment has failed to have been taken.

 

I use aworka and it doesn’t automatically try to retake the payment and come the next time round ive missed a payment and have to go in manually to go cardless and attempt to retake the payment. 
 

is there a way to change this either on go cardless or aworka so that it will keep trying to retake the payment until I actually get it ? 

Surely the following day that debt will be requested again when you make requests the following day for the jobs you've done, that's how it works with CP 

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On 25/06/2021 at 07:10, Iron Giant said:

Surely the following day that debt will be requested again when you make requests the following day for the jobs you've done, that's how it works with CP 

It doesn’t seem to on aworka for some reason 

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22 hours ago, CHWS said:

It doesn’t seem to on aworka for some reason 

I'd email them and ask for this to be changed, surely it should be a simple fix 

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