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Failed go cardless payments

CHWS

Well-known member
Messages
2,456
Location
Bangor
I have a couple of customers that pay by go cardless and on the odd occasion the payment has failed to have been taken.

I use aworka and it doesn’t automatically try to retake the payment and come the next time round ive missed a payment and have to go in manually to go cardless and attempt to retake the payment. 
 

is there a way to change this either on go cardless or aworka so that it will keep trying to retake the payment until I actually get it ? 

 
It's possible the customers declined the payment. Not sure there's an automatic retry option available so I believe you need to try again manually. 

 
I have a couple of customers that pay by go cardless and on the odd occasion the payment has failed to have been taken.

I use aworka and it doesn’t automatically try to retake the payment and come the next time round ive missed a payment and have to go in manually to go cardless and attempt to retake the payment. 
 

is there a way to change this either on go cardless or aworka so that it will keep trying to retake the payment until I actually get it ? 
With Gocardless you can set it so it try’s take payment at later date , have a search on website  you’ll find it 

it’s called  Success+, GoCardless

 
Last edited by a moderator:
I have a couple of customers that pay by go cardless and on the odd occasion the payment has failed to have been taken.

I use aworka and it doesn’t automatically try to retake the payment and come the next time round ive missed a payment and have to go in manually to go cardless and attempt to retake the payment. 
 

is there a way to change this either on go cardless or aworka so that it will keep trying to retake the payment until I actually get it ? 
Surely the following day that debt will be requested again when you make requests the following day for the jobs you've done, that's how it works with CP 

 
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