I am root beer
Active member
- Messages
- 40
- Location
- North of England
Your opinions please on taking back Ex-Customers.
for myself I’ve had good and bad experiences taking back ex-customers. I have some golden customers that are still on the round to this day that have cancelled at somepoint several years earlier.
I have however some customers that cancelled not given much of a reason and then wanted to join back a few months later only for them to cancel again which of course is frustrating. I never really saw it as a problem too much as it’s custom at the end of the day and if they aren’t too bad no need to charge double for the first clean again.
but had an interesting perspective from another window cleaner that no matter the reason of they cancelled the service they don’t get back on the round.
your opinions please
for myself I’ve had good and bad experiences taking back ex-customers. I have some golden customers that are still on the round to this day that have cancelled at somepoint several years earlier.
I have however some customers that cancelled not given much of a reason and then wanted to join back a few months later only for them to cancel again which of course is frustrating. I never really saw it as a problem too much as it’s custom at the end of the day and if they aren’t too bad no need to charge double for the first clean again.
but had an interesting perspective from another window cleaner that no matter the reason of they cancelled the service they don’t get back on the round.
your opinions please