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Getting to the back of houses with water fed poles


Jackie

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Hello,

 

A question for those of you who use water fed pole system, please.

 

I've taken up window cleaning again and bought an established round. I use traditional ladders, squeegee and applicator. I'm wondering this time whether I should get into the water fed pole system to get rid of the ladders.

 

However, many of the houses I clean (all semi detached or detached) have locked side access gates. I get round this by splitting my ladders, putting the one over the back, climbing over and bringing the other half with me. Reverse on the way back out.

 

With a water fed pole system how do you manage with this?

 

None of the guys I see with the pole system have any ladders. Do they just not do houses with locked gates?

 

Thanks in advance.

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Guest badbusdriver

As gleam123 says, speak to the customers, get a phone number or e-mail address so you can let them know the ***ht before. I told my customers that i wasnt prepared to climb over a gate or fence to get to the back, if i fell and broke a wrist or something doing that, who is going to pay my bills and put food on the table?. Of course ive only ever done wfp so am not used to, or comfortable on ladders, otherwise i may feel different!. But as it is, as far as im concerned, its not worth the risk. If a gate is locked, but there is a bolt at the back near the top, i will use the small ladder i have to climb up, reach over and pull it, but thats as far as it goes.

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Guest colinvansmith

I used to climb gates/fences now i'm wfp i don't even think about it, it slows me down too much getting ladders on/off the van of just to get over a gate, I tell customers my insurance doesn't cover me for climbing fences etc so if i turn up and the gate is locked i just clean the front and charge half they all no roughfly when i'll be there so are quite happy to make sure their gates are open just get the fron t done thhat month.

 

Our job is to clean windows not climb fences or gates you wouldnt ask a carpet fitter to empty a room of furniture so he can fit a carpet you'd have it ready for him or he'd tell you where to go why should we be any different, the customer has a contract with us to do a specific job if we turn up and can't because of a locked gate then thats their problem, i know i probably sound harsh but time is money in this game and i ain't wasting it ******* about with ladders, thats the main reason i went wfp in the first place so i could retire my ladders.

 

I haven't had any customers cancel as yet but if i do in future i'll take the at***ude that i'll fill their slot with a more quality job and customer. Efficeincy is the key to maximising profits, pulling ladders on and off the van and climbing fences works against this.

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Guest ClearVue Solutions

Just give them a quick bel the ***ht before and you should be fine.

 

I carry a telescopic ladder for odd hopping overs as its quicker than getting a ladder off of the van. Best £80 ever!

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  • 1 month later...

Yes but not all customers are happy you doing that. I have a few that don't want me to use ladders to get over gate, why i don't know but they don't so i have to text them the ***ht before. Yes they do forget, actually i had one this morning i went to and they had forgotten annoying! just had to leave a note, told them it would have to be next week now just because it annoyed me lol.

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Yeah I see the point, its especially annoying when you explain to the customer the ***ht before that your coming and they still forget :/

 

I tend to have a look over the gate to see where the locks are, if the locks are at the top you can simply hover over and unlock it. However if the locks at the bottom of the gate or the gate is padlocked you are pretty much screwed if the customer is out.

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Well normally they unlock it when i text the ***ht before, this time they forgot. if they kept forgetting i would contact them and try to work something out but if it could not be resolved i would probably end up dropping them cost me more time and effort driving to them to only drive back again.

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Well normally they unlock it when i text the ***ht before, this time they forgot. if they kept forgetting i would contact them and try to work something out but if it could not be resolved i would probably end up dropping them cost me more time and effort driving to them to only drive back again.

 

Thats a fair point. I just hate dropping customers :/ I wan't to keep all of them!

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If they have forgotten to open padlock, then I text / phone them to say if I will be area for a couple of hours - call me & I'll pop back.

 

But I bill them for the complete job.

 

If I have booked it, set aside time to do it, called them, and tried when I get there - then it's down to them.

 

dave

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