Recently I've had a few customers starting to question myself leaving the windows wet (although I have explained to them the process I do at home filtering down the water & that it should leave a perfect finish).
I've had customers saying that although the WFP leaves a good finish they would like me to do a traditional clean instead (I think this is a complete waste of time, but oh well). An example of this was one of my customers saying that her father was a traditional window cleaner and she has always been used to the older traditional methods of window cleaning.
I just wonder that to some customers it must feel like I brush the windows a couple of times then move on. In the past they have seen window cleaners really grafting to scrub the windows then squeegee the water off. My argument is, its still leaving a perfect clean and in theory it's the clean your paying for, not the method on how I do it.
Do you guys using a waterfed pole charge more for traditional cleans as they take alot longer? Or do you just end the contract with the customer?
Very interested to hear your opinions.
James.
I've had customers saying that although the WFP leaves a good finish they would like me to do a traditional clean instead (I think this is a complete waste of time, but oh well). An example of this was one of my customers saying that her father was a traditional window cleaner and she has always been used to the older traditional methods of window cleaning.
I just wonder that to some customers it must feel like I brush the windows a couple of times then move on. In the past they have seen window cleaners really grafting to scrub the windows then squeegee the water off. My argument is, its still leaving a perfect clean and in theory it's the clean your paying for, not the method on how I do it.
Do you guys using a waterfed pole charge more for traditional cleans as they take alot longer? Or do you just end the contract with the customer?
Very interested to hear your opinions.
James.