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Poor Customer Service Loses Business.


HotWash Window Cleaners

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Have any of you guys and girls been to try and purchase stuff over the internet just to be dumbfounded by extremely poor customer service?

 

I have rung two businessess to buy new poles today.

The first one the obvious choice

The second an up coming pole brand.

 

The first one what a nightmare

The second one was speaking english but couldnt understand a single word she said.

 

I want to buy and have two new poles before the weekend any advice guys?

 

I need an 18ft pole and at least a 25 ft pole with the possibility of extending.

 

Prefer full carbon poles for rigidity.

 

One pole is for me the other is for the misses.

 

I use gardiner clx 18 and clx 22 with extension and a hxtel 35e

 

Recommendations please.

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I have a CLX 27 and a Phoenix Pro 22. (both hybrids not full carbon )

 

At first the Pro 22 felt a bit weird and I didn't get on well with it. My wife loved it though.

 

I have over the last two weeks been using it and it's grown on me. It's light, strong and I really like the clamps. Would I buy another? yes, I think I will buy another. (Mostly because the wife wants her pole back!)

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Think you are just having a bad day hotwash take some chill pills dude :Image16:

 

 

 

Have any of you guys and girls been to try and purchase stuff over the internet just to be dumbfounded by extremely poor customer service?

 

I have rung two businessess to buy new poles today.

The first one the obvious choice

The second an up coming pole brand.

 

The first one what a nightmare

The second one was speaking english but couldnt understand a single word she said.

 

I want to buy and have two new poles before the weekend any advice guys?

 

I need an 18ft pole and at least a 25 ft pole with the possibility of extending.

 

Prefer full carbon poles for rigidity.

 

One pole is for me the other is for the misses.

 

I use gardiner clx 18 and clx 22 with extension and a hxtel 35e

 

Recommendations please.

 

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Mmmmmm.........far from it smurf i have had a fantastic day just dealt with some bad csr's today thats it. Have you never rung a company and got the company fool or the newbie? Its just been that thats all smurf. Chill pills no thanks I dont even take paracetamol.

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Probably right Masons , everyone entitled to a bad day.

I have gone off gardiner products the old clamps drive me insane and I dont think that bearing in mind that the competition has upped its game I will pay the over the odds prices for something that might not last me a year.

The old clx's I have started twisting around of their own free will after about six months and find I am always having to adjust readjust adjust readjust everytime with them.

Its either a design fault or a result of poor product testing so in light of that I dont think I will purchase from them again. I know alex will jump to the defnse of his equipment but you cant get away from the fact that the equipment hasnt lasted a year for the money.

I not into second hand gearMasons s but I live in Plymouth

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about 95% not enough to sleep with it! lol

 

have had a play with the new gardiner clamps, they are a lot better than the old ones, but still dont feel quite right to me, and dont beat the facelift clamps.

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Yeah think calm thoughts pal. Everyone has a bad day, you probably just rang Gardiner's on one of theirs.

 

 

 

I have an SLX 22 you can buy, where you based?

How much u afta for slx?

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Rc what's with the ultra light section? Do you use it kept in most of the time or do you always extend it first? Don't quite see the point in having a top section you don't use first as per the sales spiel on the website, or am I thinking about it wrong?

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