BostonMike
Well-known member
- Messages
- 188
In the US where I like the houses get cleaned once or twice a year and they still cancell if it's gonna rain. Does that make sense?
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Weird!In the US where I live the houses get cleaned once or twice a year and they still cancell if someone thinks it's gonna rain. Does that make sense?
That must really suck as I am guessing you charge a lot more per clean over the pond?In the US where I like the houses get cleaned once or twice a year and they still cancell if it's gonna rain. Does that make sense?
We do charge more because a medium size house takes about a day for one guy inside and out. But they still cancell if it's gonna rain!That must really suck as I am guessing you charge a lot more per clean over the pond?
Fully agree with all u have said mateI started my business wfp last April and decided it was a good idea to text customers the day before to let them know i'm coming, ie..Locked gates, leaving money somewhere etc... Unfortunately this can back fire as i've found out..... "Can u miss me this time".....Leave it due to weather"...."short of cash".......This flipping infuriates me as i'm still building customers and need them all. Recently i've had " Can you leave it till bout May, my husband thinks its a waste of money as he goes out in the dark and gets back in the dark and doesnt see any benefit!" I feel like responding like that but don't want to lose them. so now i'm only gonna text the ones i NEED to text. I think in your position if your busy enough i would have responded in that way.....Bloody customers
Spot on, thats what i am gonna do from now onAfter my first 12 months doing this job I decided to stop texting customers. That was 3 years ago and it has msde my life simpler and customers don't hassle when I just rock up. No more sorry not today... it's today or next month...
Don't blame ya mate. Don't give em chance to cancelAfter my first 12 months doing this job I decided to stop texting customers. That was 3 years ago and it has msde my life simpler and customers don't hassle when I just rock up. No more sorry not today... it's today or next month...
That's bad luck mate. Think I have about 6 I let know. Here's an example. Got an old lady customer. Rolling in the dough. £45 and takes 45 mins if I go really slow. Could whack it out in 30 mins if I wanted. Phoned her 2 weeks before Xmas and she said no. See u in jan. Cost me £45. If only I could just turn up and do itI wish i could do that but i have so many access issue jobs round here which i have to message
I have some access probs too, plus one round is nearly 10miles from home so can't go back for the dough, hence texting! Only texting the ones I have to now.That's bad luck mate. Think I have about 6 I let know. Here's an example. Got an old lady customer. Rolling in the dough. £45 and takes 45 mins if I go really slow. Could whack it out in 30 mins if I wanted. Phoned her 2 weeks before Xmas and she said no. See u in jan. Cost me £45. If only I could just turn up and do it
I suppose all windies have a few customers with access probs, just some windies text or ring all jobs they r doing the next day. To risky in case they cancelI have some access probs too, plus one round is nearly 10miles from home so can't go back for the dough, hence texting! Only texting the ones I have to now.
I text some of mine, I had one text me back to cancel because of electric gates at 11:00 the next morning as he was in London. I was in the road when he texted and the cleaner's car was on the drive. Dumped!TBH I text all my customers the night beforehand, and the positive feed back I've received due to the fact that I send out that communication far out ways the odd postponement I may receive. It's quite often mentioned as a bonus in the reviews I receive.