laddergarder
Well-known member
- Messages
- 1,546
- Location
- Greenock, Scotland
So from bad payers, customers with a bad attitude towards you, gardens with 50+ dog turds, people who nit pick with everything, no parking, no acess, awkward jobs, you get the idea.
Once you have had enough and want to dump a customer, do you just stop cleaning(no contact) or do you send a letter(or some other notification) and if so, do you give them the reason.
Full disclosure, more often than not. I will just stop going. Purely because they wont like my explanation, and I would prefer to avoid any confrontation.
"Sorry I wont be cleaning your windows, because your an absolute A* and I dont want to work for you". Not something thats going to go well.
But I am thinking I need to change my aproach to this and go with some form of letter, with a polite,
"We are very grateful for your business, however we will no longer be able to provide our service to you. We hope this gives you ample time to find another window cleaning service... etc.".
Whats your approach?
Once you have had enough and want to dump a customer, do you just stop cleaning(no contact) or do you send a letter(or some other notification) and if so, do you give them the reason.
Full disclosure, more often than not. I will just stop going. Purely because they wont like my explanation, and I would prefer to avoid any confrontation.
"Sorry I wont be cleaning your windows, because your an absolute A* and I dont want to work for you". Not something thats going to go well.
But I am thinking I need to change my aproach to this and go with some form of letter, with a polite,
"We are very grateful for your business, however we will no longer be able to provide our service to you. We hope this gives you ample time to find another window cleaning service... etc.".
Whats your approach?