You came through! lol I had some trouble with my pole. Clips breaking and end attachments breaking. Which they happyl repalced and offered advice to fix it. I was asked to send it back for a replacement. I sent it back Friday afternoon I came home today to a brand new pole! It also came with the ''UltraLite Section Pro'' So have more reach now All in all by far the best customer service I have come across in a long time!!! Thanks again!