Picked up a customer in the summer lives across the road from me single mum but works, said her ladder man wasn't doing half the windows? I did her a favour by saying I'd do them for £12 every 8 weeks. I texted her today saying I'll be over tomorrow and can she leave the gate open? She text back saying 'Hi Ricky, can you leave them til January as they're not that bad. So what I'm going to do is not contact her until she phones me when they are filthy then charge her £25. Had one yesterday do the same, it was the fifth phone call I had made in a month trying to do this job, each time the excuse is 'were in and out', I asked them if I could call round tomorrow as the husband was supposed to be in so I phoned last night to confirm, the wife answered the phone I said 'high it's Rick the window cleaner what time can I call round tomorrow?' She shouted over to her husband ' Ian, the window cleaners on the phone do you want them done tomorrow or do you want to leave it till the new year'? Husband shouts back 'leave em till the new year'. 5 wasted phone calls SACKED!!!