dmw
Well-known member
- Messages
- 864
- Location
- North Manchester
Just thinking about a conversation I had with a fellow windie the other week. The upshot was he was telling me about a round he had bought (a compact large cul-de-sac) and although the work was underpriced he bought it cheap.
Anyway after working it for a few months and trying to get to know the customers he decided to bite the bullet and impose a moderate price increase only about 50p, and they hadn't been put up in years,.
He thought the best, and fairest way to do this was by printing a flyer putting it through after the clean and collection informing them that from next month they were going up to cover the usual, inflation, materials, cost of living etc.
Well..... he stirred up quiet a ?storm because he was confronted by the "residents spokeswoman" (every street has one ?) who confronted him with a petition informing him that the residents were having none of it and this "unjust increase" was way out of order!. Out 40 or so customers more than half had signed..
Me: "So what did you do with the round Billy?"
Billy: " Well the customers won, no price increase ....I worked it a few more months and sold it on, didn't need the hassle mate".
So it got me thinking, we've all probably been there and you tell the customer it's going up, either they agree or you walk away. If it's one customer I'll walk away,
But in Billy's shoes, I'd probably have done the same as him, sold up and walked away.
Any thoughts?
Anyway after working it for a few months and trying to get to know the customers he decided to bite the bullet and impose a moderate price increase only about 50p, and they hadn't been put up in years,.
He thought the best, and fairest way to do this was by printing a flyer putting it through after the clean and collection informing them that from next month they were going up to cover the usual, inflation, materials, cost of living etc.
Well..... he stirred up quiet a ?storm because he was confronted by the "residents spokeswoman" (every street has one ?) who confronted him with a petition informing him that the residents were having none of it and this "unjust increase" was way out of order!. Out 40 or so customers more than half had signed..
Me: "So what did you do with the round Billy?"
Billy: " Well the customers won, no price increase ....I worked it a few more months and sold it on, didn't need the hassle mate".
So it got me thinking, we've all probably been there and you tell the customer it's going up, either they agree or you walk away. If it's one customer I'll walk away,
But in Billy's shoes, I'd probably have done the same as him, sold up and walked away.
Any thoughts?
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