So today undertook a roof soft wash, quoted job as manual moss removal then apply biocide wash. Scrapped moss then used hypo, then applied Benz biocide. Customer was out all day. Got home happy with results to a phone call from customer saying it looks good but there's still loads of white moss on roof. Tried to exsplain that it's not moss it's lichen and the biocide wash will kill it and nature will work it clean. Could just tell he thought I was trying it on and hasn't yet transferred payment . Next time I will clearly exsplain the difference between moss and lichen