Been traditional for 20 years!! Think I’m finally going to convert. HELP!!!

[Johnboi]

How many miles do you do a year?

The less miles you do the less Important it is to get a new van as any decent used van will do.

It's hard work to convert a round to wfp from trad, it takes much longer to clean every window frame and sills the first time.

Hot water really helps with this process

Once that is done you will fly through your work.

 

[spruce]

How many miles do you do a year?

The less miles you do the less Important it is to get a new van as any decent used van will do.

It's hard work to convert a round to wfp from trad, it takes much longer to clean every window frame and sills the first time.

Hot water really helps with this process

Once that is done you will fly through your work.

I would always recommend not changing all trad customers over at once. I suggest he does it in stages.

It took me weeks to change a trad round we bought to wfp.

 

[kalimon]

I'll never deal with Brodex ever again.

Bought a couple of Brodex Prolong 22' poles in the early days via a promotion they texted to my phone. Poles stated as ex stock.

Despite making numerous phone calls chasing up my order, it took them 3 weeks to arrive. I heard lots of excuses. We haven't got an order from you to being mislaid by the transport company. When they did eventually arrive, the attached invoice was totally different to the promotional text I had received and had the wrong brushes fitted.

Another phone call where I was told that their was never a promotional text sent out. When I showed them proof of the text, they agreed to give me a credit, but that the person who took my order had been fired for under handed dealings; whatever that meant. The poles they supplied as 22' were actually 18' long.

They would need to credit the first invoice for the full amount. Before they could do that they needed to raise a second invoice for the new amount which I had to pay the full amount on. So I had paid twice for the same order. Then the credit and refund on the first order was 'delayed' with lots of stalling tactics. The only person who could authorize the credit was away on holiday. When is this person due back? He didn't know, but would check and phone me back. I got the guy's name. No phone call was forthcoming. So I asked for him by name the next day, only to be told that there was no one working there by that name. Eventually I got my refund on my credit card, but that was 4 weeks later after many more chase up calls. In the meantime, I had to pay my credit card in full, which included the amount for the first invoice.

When I sat down and added up the cost of the phone calls, my time and the stress, I should have just accepted the higher cost of the poles and resolved to never deal with dishonest suppliers again.

Then one of the window cleaners in Middlesbrough asked me if I could help as his Brodex controller on his Brodex system had stopped working. Brodex wanted £200 for a new PC board, but they couldn't supply one as their supplier was out of stock. He also wanted a new Shurflo pump, which again Brodex was out of stock of. They also wanted £160 for the pump.

I looked at the controller panel, and it was identical to the Varistreams I had on my van.
So we ordered a new Varistream from Daqua, stripped the PC panel out of its enclosure and fixed the system. That Varistream controller cost £80. We also ordered a Shurflo pump from Daqua at the same time, which again was half the cost of the Shurflo pump Brodex listed.

I made a phone call to Williamson Pumps who were the Varistream and Shurflo importers at the time. I was told they had the PC board and pumps in stock, it's just that they weren't supplying stock to that customer as they needed to pay their account first.

Then we had a few posters on the forums over the years complaining about their 4040 membranes not lasting. Brodex only supply one single prefilter, which they put a sediment filter in. Everyone else fits a second prefilter, which is a carbon filter that removes chlorine from the water. Chlorine eats away at membrane material. But according to Brodex, we have negligible amounts of chlorine in our water, which doesn't affect the membrane material at all. Leaving the carbon filter out causes premature membrane failure and earns them more money.

They are the most dishonest supplier out there. As @Iron Giant says, I wouldn't touch them with someone else's barge pole.

@kalimon tells us that he has had great service from them. I'm glad his dealing have been good, but @Andrew rigby mine haven't, so from my experience, you have been warned to watch out and tread carefully.

I'm clearly in a minority but as I said, their systems have been pretty bulletproof in my experience. Their poles are garbage as I mentioned.
When I buy another van, I will use them again.