Mel Hathaway
Member
- Messages
- 10
- Location
- Littlehampton
If I'm doing a first clean I ask the customer what their expectations are from the outset. Then obviously price according. 8 out of 10 ppl want a first clean to make a general improvement to their windows and that's it. I always say to ppl that the more they have them cleaned the cleaner they will become. On a first clean I just add my cost on and spend a bit more time with the wfp to get the job done. The only time I ever use a ladder now is in restoration work. I am very open with my customers and tell them what it would cost to get the job done and they always opt for a continuous clean which in time does improve the whole look of the windows.
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