- Messages
- 4,050
- Location
- Gloucestershire
Evening chaps. I've been using the Squeegee app for about 3 months now. Before I start on I just want to say I am a massive advocate of the app. I appreciate the super quick responses I have received whenever I have had a question. I find it relatively easy to use and I think it will end up being the next cleaner planner...
There was always going to be a ''but'' and unfortunately the app is not 100% ready. Constantly filled with bugs that has now started to affect my business. A few days ago I had £500 outstanding which is around 5x what I normally have. Upon closer inspection I can attribute several of these late payments to issues with the app. Customers emails still in pending 7 days after the clean, emails failing to send. Then there have been several customer claim they never received an invoice even though the app tells me it has been sent. If this was just one I would have given the app the benefit of the doubt but I'm not sure.
Since using the app the key issues I have faced are;
- Reminder texts failing to send (Now appears to be resolved but I do check them all manually after sending each day)
- A customer who was marked as paid with GC was given the option to pay manually. This threw the app out of sync and showed him under owing.
- The same customer above has cancelled his DD as a result of the issue. He told me the only reason he set up direct debit was because I removed PayPal and he prefers to be in control
- Several customers have told me their invoice has not been received
- An email sat in pending for 7 days so the customer didn't receive their email
- Failed emails to customers who have previously been sent them
- No notification system to alert you to failed emails or texts
There have been promises for a little while now of notifications for failed emails and texts. The support team tell me that failed emails will be a result of them being sent through their system instead of my SMTP. They have kindly offered to help me set up SMTP and I am waiting to hear back if I will need to check emails manually my end or if they will be visible in the app.
As I say I am a massive fan of the app but I don't think its finished. It has affected my business and I feel the sensible thing to do is consider an alternative. £10 per month is a bargain but not if it doesn't work as it should. I can see the hard work that has gone into the app so far and in my short time using it I can see the constant improvements and I am sure they will grow to be the biggest and best in the industry.... I would say however that if these issues are not addressed quickly then paying customers will just move away to something more reliable.
I tried CP once before. I didn't put a lot of effort into the trial but it didn't seem too simple to use. I have seen an app called smart round and I've heard of Aworka. Can anyone give me any advice on these or anything else I could use should I decide to knock Squeegee on the head for now?
There was always going to be a ''but'' and unfortunately the app is not 100% ready. Constantly filled with bugs that has now started to affect my business. A few days ago I had £500 outstanding which is around 5x what I normally have. Upon closer inspection I can attribute several of these late payments to issues with the app. Customers emails still in pending 7 days after the clean, emails failing to send. Then there have been several customer claim they never received an invoice even though the app tells me it has been sent. If this was just one I would have given the app the benefit of the doubt but I'm not sure.
Since using the app the key issues I have faced are;
- Reminder texts failing to send (Now appears to be resolved but I do check them all manually after sending each day)
- A customer who was marked as paid with GC was given the option to pay manually. This threw the app out of sync and showed him under owing.
- The same customer above has cancelled his DD as a result of the issue. He told me the only reason he set up direct debit was because I removed PayPal and he prefers to be in control
- Several customers have told me their invoice has not been received
- An email sat in pending for 7 days so the customer didn't receive their email
- Failed emails to customers who have previously been sent them
- No notification system to alert you to failed emails or texts
There have been promises for a little while now of notifications for failed emails and texts. The support team tell me that failed emails will be a result of them being sent through their system instead of my SMTP. They have kindly offered to help me set up SMTP and I am waiting to hear back if I will need to check emails manually my end or if they will be visible in the app.
As I say I am a massive fan of the app but I don't think its finished. It has affected my business and I feel the sensible thing to do is consider an alternative. £10 per month is a bargain but not if it doesn't work as it should. I can see the hard work that has gone into the app so far and in my short time using it I can see the constant improvements and I am sure they will grow to be the biggest and best in the industry.... I would say however that if these issues are not addressed quickly then paying customers will just move away to something more reliable.
I tried CP once before. I didn't put a lot of effort into the trial but it didn't seem too simple to use. I have seen an app called smart round and I've heard of Aworka. Can anyone give me any advice on these or anything else I could use should I decide to knock Squeegee on the head for now?
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