trevor peacock
Well-known member
- Messages
- 264
- Location
- littlehampton
I bought a hosereel from “the cleaning warehouse” a few years ago, recently I damaged the thread on the inlet manifold so I rang and asked if they sold spare ones, they said yes and they were £13, I said great I’ll have one, they said give us twenty minutes and we’ll add it to the spares section on our website.
So twenty minutes later there it was for £24.50! I rang back and they said they had to charge more or they would have sold for cost price even though that was the price they first quoted me. I ordered it ( no choice really).
It arrived and I spent a couple of hours dismantling and reassembling the reel to find it wasn’t long enough and I couldn’t get the winding handle on.
I rang, again!
I said it wasn’t long enough and was told I needed the longer one!!
I said when I rang the first time you didn’t tell me there was more than one, how was I to know, surely you should’ve asked which reel I had so you could send me the correct one?
I was told it was my fault as I didn’t tell them which reel I had, even though I didn’t know there was more than one length of manifold, which they did.
Then they told me I’d have to pay postage to return the short one for a refund and postage for the longer one, even though, in my humble opinion, they were clearly at fault!!!!!
The conversation went on and on, The chap I spoke to, in my opinion, was very smug and arrogant (name withheld), they had my money, so I had no choice but to pay, very angry.
I think the after sales service was terrible and their attutude was awful.
Out of priciple I didn’t reorder from them, I found one on the cleaning spot for nearly £5 cheaper!!!
Obviously only my opinion but be careful who you buy from!!
I also told him I was going to post here about this and he said he was looking forward to reading it and adding a reply, stand by!!!
So twenty minutes later there it was for £24.50! I rang back and they said they had to charge more or they would have sold for cost price even though that was the price they first quoted me. I ordered it ( no choice really).
It arrived and I spent a couple of hours dismantling and reassembling the reel to find it wasn’t long enough and I couldn’t get the winding handle on.
I rang, again!
I said it wasn’t long enough and was told I needed the longer one!!
I said when I rang the first time you didn’t tell me there was more than one, how was I to know, surely you should’ve asked which reel I had so you could send me the correct one?
I was told it was my fault as I didn’t tell them which reel I had, even though I didn’t know there was more than one length of manifold, which they did.
Then they told me I’d have to pay postage to return the short one for a refund and postage for the longer one, even though, in my humble opinion, they were clearly at fault!!!!!
The conversation went on and on, The chap I spoke to, in my opinion, was very smug and arrogant (name withheld), they had my money, so I had no choice but to pay, very angry.
I think the after sales service was terrible and their attutude was awful.
Out of priciple I didn’t reorder from them, I found one on the cleaning spot for nearly £5 cheaper!!!
Obviously only my opinion but be careful who you buy from!!
I also told him I was going to post here about this and he said he was looking forward to reading it and adding a reply, stand by!!!
