Hi all, I was asked to go and quote a customer today so i popped round. the property was a three storey town house,
FRONT: three windows on top level, two of those patio door type windows with bars on the lower half in the middle and two med size windows on lower level and front door.
Side: three windows one one each level
Back: three windows on top level, three windows in the middle and two med size windows and a large patio door on lower level.
You need to pack up and drive around the back to access the rear of the property.
£18 quoted.
The customer then said they would want them only doing every three months, to which I replied that most of my customers opt for every 4 or 6 weeks but I would be happy to clean at that price every 8 weeks? o.k im really happy with the price, but i will need to speak to my husband, was her reply.
I just received this message from her:
thanks for coming round today, we're happy with the quote & are thinking roughly every 10 weeks for rebooking? If that's ok with you let me know when you'd like to come & if I'm not going to be home I'll leave the back gate open.
Thanks
I have just replied:
Hi ....., thanks for getting back to me and it was nice to meet you today also. With regards to the frequency of cleans, to enable to keep my prices competitive I only offer a four, six and eight week duration between cleans simply because the longer the windows are left the amount of time and water it takes to clean increases. Please let me know what you would like to do? Thanks again for you time today.
The answer I received was:
Sorry, didn't realise that, we'll leave it then
Thanks
:wondering::wondering::wondering::wondering:
My question is, what would you have done?
FRONT: three windows on top level, two of those patio door type windows with bars on the lower half in the middle and two med size windows on lower level and front door.
Side: three windows one one each level
Back: three windows on top level, three windows in the middle and two med size windows and a large patio door on lower level.
You need to pack up and drive around the back to access the rear of the property.
£18 quoted.
The customer then said they would want them only doing every three months, to which I replied that most of my customers opt for every 4 or 6 weeks but I would be happy to clean at that price every 8 weeks? o.k im really happy with the price, but i will need to speak to my husband, was her reply.
I just received this message from her:
thanks for coming round today, we're happy with the quote & are thinking roughly every 10 weeks for rebooking? If that's ok with you let me know when you'd like to come & if I'm not going to be home I'll leave the back gate open.
Thanks
I have just replied:
Hi ....., thanks for getting back to me and it was nice to meet you today also. With regards to the frequency of cleans, to enable to keep my prices competitive I only offer a four, six and eight week duration between cleans simply because the longer the windows are left the amount of time and water it takes to clean increases. Please let me know what you would like to do? Thanks again for you time today.
The answer I received was:
Sorry, didn't realise that, we'll leave it then
Thanks
:wondering::wondering::wondering::wondering:
My question is, what would you have done?