Had A Customer Cancel Today... And I Texted Him Back

[harunh]

This is what happened on the text when he cancelled me:

CUSTOMER: Good afternoon please take this as notice i no longer require my windows cleaning. thanks for your services

I was thinking why am i getting so many cancellations ? So i decided to bring in a new policy wer i text each customer that cancels me and ask them thi: ( THIS IS WHAT I REPLYED )

Okay may i ask why ? because we are always looking to improve our service /emoticons/smile.png please let us know

he replys back saying :

cost cutting we have a lot of out goings at the moment with moving in to this bigger house, can i say that there was nothing wrong with the service and when we get ourselves sorted we will get back in touch

/emoticons/smile.png am going to text every customer saying that now /emoticons/tongue.png/emoticons/wink.png lol

 

[Smurf]

At least you know now why.... /emoticons/wink.png What size house was it, how often and how much did you charge?

 

[laddergarder]

I think this might rub a few up the wrong way, it serves no end really to spend your time doing that, unless there is something majorly wrong with your service, that you are unaware of and need told. Really what it really boils down to, is that cancellations are disheartening, and that your first assumption is that you have done something wrong, or could have done something better.

Let thats guys text be a lesson that it shouldn't be your first assumption. If someone cancels. I just say thank you for your custom, can I leave you with a card and if you need our service again, give us a call.

 

[Dodger]

This is what happened on the text when he cancelled me:

CUSTOMER: Good afternoon please take this as notice i no longer require my windows cleaning. thanks for your services

I was thinking why am i getting so many cancellations ? So i decided to bring in a new policy wer i text each customer that cancels me and ask them thi: ( THIS IS WHAT I REPLYED )

Okay may i ask why ? because we are always looking to improve our service /emoticons/smile.png please let us know

he replys back saying :

cost cutting we have a lot of out goings at the moment with moving in to this bigger house, can i say that there was nothing wrong with the service and when we get ourselves sorted we will get back in touch

/emoticons/smile.png am going to text every customer saying that now /emoticons/tongue.png/emoticons/wink.png lol

Watch out for them moving and get the new owner..

 

[harunh]

they arent moiving they just moved in a few months back /emoticons/smile.png plus... if u cant afford u cant afford it mate simple as that /emoticons/smile.png

its a semi detached house on a pretty new estate average sized house priced at £7.00 which should of actually been priced at £8.00

 

[Dodger]

Got ya, shame that coulda killed 2 birds with one stone so to speak.

 

[Smurf]

I bet you lost it to a trad guy that does it cheaper if the truth be known. He doesn't leave the windows wet either /emoticons/biggrin.png

Some ppl do tell pork pies you know just to make you feel better /emoticons/tongue.png

 

[M.K Cleaners.co.uk]

I bet you lost it to a trad guy that does it cheaper if the truth be known. He doesn't leave the windows wet either /emoticons/biggrin.png

Some ppl do tell pork pies you know just to make you feel better /emoticons/tongue.png

What has leaving the windows wet got to do with anything? lol It drys clear

 

[Smurf]

/emoticons/biggrin.png I know,... thats if you do it right

I've seen ppl just using tap water before then wondering why it did not work so well. :lol:

 

[M.K Cleaners.co.uk]

/emoticons/biggrin.png I know,... thats if you do it right

I've seen ppl just using tap water before then wondering why it did not work so well. :lol:

When I clean them the windows are still covered in water, Most drains off but theres still loads of droplets all over it. It still drys fine though

 

[harunh]

aslong as the windows are cleaned then thats all that matters /emoticons/smile.png

 

[Smurf]

But you left my windows wet ????? :lol:

 

[iluvwindows]

I bet you lost it to a trad guy that does it cheaper if the truth be known. He doesn't leave the windows wet either /emoticons/biggrin.png

Some ppl do tell pork pies you know just to make you feel better /emoticons/tongue.png

yep

 

[harunh]

But you left my windows wet ????? :lol:

it wont streak cos i use purified water /emoticons/smile.png if u arent happy call me within 24 hours and i will redo them for free /emoticons/smile.png

lol

 

[Vince Green]

Cost cutting could just mean they had a cheaper quote. I've had a couple say they can't afford it any more. I have not seen anyone cleaning them but their windows have remained suspisciously clean.

 

[GMcleaning]

the problem with asking them why they are cancelling is that most people dont like confrontation so they WILL lie, 'were cutting costs' is an easy way out for them, but you should know yourself how good a job you do, if you are regular and on time, if you ever/never skip a window, or if your always there a week early, etc, if you know you did all of the above correctly and you know you charge fairly then you shouldnt need to ask the custy

 

[harunh]

welll i done a good job anyway and he even said that so oh well gotta move on lol

 

[Vince Green]

welll i done a good job anyway and he even said that so oh well gotta move on lol

"Oh thats brilliant, never seen my windows look so good" always a danger sign, they are the ones who cancel. I don't know why its just something I have had happen a few times.

 

[harunh]

"Oh thats brilliant, never seen my windows look so good" always a danger sign, they are the ones who cancel. I don't know why its just something I have had happen a few times.

omg so truuu loool

they think hmmm we dont need a cleaner for another 4 months now ! by 4 months theyll have another cleaner canvassing... then theyll do the same to him and it just continues lol /emoticons/tongue.png