As per usual I (Me)) text all my cleans scheduled for tomorrow and received this reply back from a customer who cancelled the last schedule clean 8weeks ago due to the fact it might rain during the week.
This customer is one of my very first customers and I offered what I now know (1yr later) was a low price for the clean due to the fact it was a group of 5 friends/family that I quoted on the same day, whom I now only clean 3 (including this one) of the five due to the fact the other two have now moved and have never got back in touch, one of whom I'd only cleaned once before they moved and the other I didn't even get to before moving! My question do you think that my response was unprofessional/out off order? I'm struggling to see it from the customers point of veiw to be honest.
This is the conversation so far:
Hi Me,
Due to the forecasted weather this week please can I leave it again this time until next time round? Thanks ####
Hi #### no problem, just to let you know I will remove you from my schedule please feel free to contact me when you believe it won't rain and I will do my best to fit you in. I will also need to review the price as the agreed price is for an 8 weekly clean. Regards Me
Hi Me, I'm a bit taken back by the tone of your text! Regards ####
Hi #### I'm sorry if you have taken it that way though as you have cancelled the last couple of times and our agreement is for every 8 weeks I thought the Arrangement I have proposed (something I don't generally offer) would suit you better? If I were to carry out your clean next time it's due it would in fact be six months since your last clean, the reason for regular scheduled cleans is to keep the windows relatively clean so that I do not have to carry out what's referred to as a first clean every time as this would take longer, use more purified water and inevitably cost more money. Regards Me
This customer is one of my very first customers and I offered what I now know (1yr later) was a low price for the clean due to the fact it was a group of 5 friends/family that I quoted on the same day, whom I now only clean 3 (including this one) of the five due to the fact the other two have now moved and have never got back in touch, one of whom I'd only cleaned once before they moved and the other I didn't even get to before moving! My question do you think that my response was unprofessional/out off order? I'm struggling to see it from the customers point of veiw to be honest.
This is the conversation so far:
Hi Me,
Due to the forecasted weather this week please can I leave it again this time until next time round? Thanks ####
Hi #### no problem, just to let you know I will remove you from my schedule please feel free to contact me when you believe it won't rain and I will do my best to fit you in. I will also need to review the price as the agreed price is for an 8 weekly clean. Regards Me
Hi Me, I'm a bit taken back by the tone of your text! Regards ####
Hi #### I'm sorry if you have taken it that way though as you have cancelled the last couple of times and our agreement is for every 8 weeks I thought the Arrangement I have proposed (something I don't generally offer) would suit you better? If I were to carry out your clean next time it's due it would in fact be six months since your last clean, the reason for regular scheduled cleans is to keep the windows relatively clean so that I do not have to carry out what's referred to as a first clean every time as this would take longer, use more purified water and inevitably cost more money. Regards Me