10 week clean yes or no??

Discussion in 'Water Fed Pole Cleaning' started by Greener, Jan 13, 2015.

Advertisement
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the UK Window Cleaning Forums.
    Starting or own a window cleaning business? We're a network of window cleaners sharing advice, tips & experience. Rounds for sale & more. Join us today!

  1. Greener

    Greener Well-Known Member
    Member

    Joined:
    Oct 26, 2014
    Messages:
    393
    Likes Received:
    102
    Hi all, I was asked to go and quote a customer today so i popped round. the property was a three storey town house,
    FRONT: three windows on top level, two of those patio door type windows with bars on the lower half in the middle and two med size windows on lower level and front door.

    Side: three windows one one each level

    Back: three windows on top level, three windows in the middle and two med size windows and a large patio door on lower level.

    You need to pack up and drive around the back to access the rear of the property.

    £18 quoted.

    The customer then said they would want them only doing every three months, to which I replied that most of my customers opt for every 4 or 6 weeks but I would be happy to clean at that price every 8 weeks? o.k im really happy with the price, but i will need to speak to my husband, was her reply.

    I just received this message from her:

    thanks for coming round today, we're happy with the quote & are thinking roughly every 10 weeks for rebooking? If that's ok with you let me know when you'd like to come & if I'm not going to be home I'll leave the back gate open.
    Thanks

    I have just replied:

    Hi ....., thanks for getting back to me and it was nice to meet you today also. With regards to the frequency of cleans, to enable to keep my prices competitive I only offer a four, six and eight week duration between cleans simply because the longer the windows are left the amount of time and water it takes to clean increases. Please let me know what you would like to do? Thanks again for you time today.

    The answer I received was:

    Sorry, didn't realise that, we'll leave it then
    Thanks

    :wondering::wondering::wondering::wondering:

    My question is, what would you have done?
     
    Advertisement
  2. TolishAPurd

    Member

    Joined:
    Nov 3, 2013
    Messages:
    5,101
    Likes Received:
    2,681
    I would have done exactly what you did mate. Its for them to conform to your schedule/s not the other way around. The only exception is if you make it pay. i.e charge more.
     
    • Like Like x 3
    • Agree Agree x 1
    • List
  3. Scots lad

    Scots lad Active Member
    Member

    Joined:
    Dec 4, 2014
    Messages:
    237
    Likes Received:
    55
    Totally agree with tolish do when you can not when they want
     
  4. Duncs

    Duncs Grand Master
    Member

    Joined:
    Mar 29, 2013
    Messages:
    3,190
    Likes Received:
    685
    she is being a tart already, you would get nowt but hassle in future
     
    • Agree Agree x 4
    • Like Like x 1
    • List
  5. Eclipse

    Eclipse Well-Known Member
    Member

    Joined:
    Aug 18, 2013
    Messages:
    572
    Likes Received:
    67
    My round my rules. 4 or 8 weekly for me, 3 monthly if the price is very right.
     
    • Like Like x 1
    • Agree Agree x 1
    • List
  6. Say yes to ten weeks and turn up every 8. Everyone's happy.
     
    • Funny Funny x 2
    • Agree Agree x 1
    • List
  7. Shiny

    Shiny Forum Addict
    Member

    Joined:
    Feb 14, 2014
    Messages:
    914
    Likes Received:
    372
    Your business...your rules....end of
     
  8. tench0771

    tench0771 Grand Master
    Member

    Joined:
    Jun 30, 2013
    Messages:
    4,283
    Likes Received:
    932
    it takes me 7 weeks to get round i offer 7 weekly or 14 weekly simple an strate to the point most have it 7 weekly as 14 is to long i offer that an that only no once a year dung or when ever they ring dung 7 or 14 or find some one eals lol she sounds like a pain in the ars:rolleyes:
     
  9. daveyboy

    daveyboy Legend
    Moderator

    Joined:
    Jul 10, 2014
    Messages:
    13,032
    Likes Received:
    4,689
    Well done..they don't dictate to you
    I had one day before yesterday on bookface
    Said how much
    I said £12
    She said great be round Wednesday between 1200 and 1430
    I replied with no i will do yours when i can fit it in
    Then i said i could possibly do it sunday morning on the way to a 1 off job i have
    She replied ok see you sunday at 2pm
    So now she is being ignored
    Already tried twice to dictate times and days to me so go jump love
     
    • Like Like x 2
    • Funny Funny x 1
    • List
  10. abs

    abs Guru
    Member

    Joined:
    Jun 4, 2014
    Messages:
    1,379
    Likes Received:
    442
    I agree 10 to 12 weeks is to much you'll always be doing a first clean and never a maintenance clean, id of done the same
     
Advertisement