1st job,1st clean,1st complaint

Discussion in 'Water Fed Pole Cleaning' started by Oneil32, Feb 7, 2015.

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  1. Oneil32

    Oneil32 Newcomer
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    All excited about my new system and new venture but a slight kick in the nuts at my first complaint!
    Semi detached house! Upvc windows, moss over the sills,cobwebs, and random stains on the glass on upper level! I scrubbed until I started to think the stain had to be on the inside as it wasn't budging!
    Anyway Ive learnt my lesson straight from the begining to spend extra time on those first cleans!
     
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  2. cheapncheerful

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    I now have a special leaflet printed out explaining why I charge double for first cleans...I hate em...

    and I dont bother with some water mark stains as they need specialist treatments...and...I aint buying them unless the custy wants to pay for em..

    usually where they have stone lintels

    DONT LET IT BRING YOU DOWN...or as daveyboy says..

    dont let the barstards grind you down..

    wednesday for me was crappety **** but thursday was sweet..
    the ups and downs of being a windy..

    good luck for the future..if they complain just lap it up and say yes mrs no mrs three bags full mrs.....

    and yes ...sometimes the stains are on the insides....I did mine downstairs and the wife said but what are all them streaks...er I said the double glazed unit is knackerd darling...she wasnt having it I had to go outside and prove it to her...
     
  3. Oneil32

    Oneil32 Newcomer
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    Haha,thanks
    Because I've just started out and needing the customers I've said I will go and clean them again free of charge!
    I do like the idea of charging more for the 1st clean but until I get enough customers I don't feel I'm in a position to chance losing any!
    Anyway here is the complaint .....

    "I just had a look at the windows from the work you did today and I'm disappointed.
    I know that my windows certainly weren't the cleanest however there is still dried bird muck on the upstairs windows and the front room window still has the stain that was there before.
    When I pay to have windows cleaned I would expect them to be clean and not still have the dirty parts still there.

    I can see they are much better and clearer but I'm not happy with the finished work.

    Can you please get back to me

    Many Thanks"
     
  4. cheapncheerful

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    Yep another reason first cleans are a pain is because people suddenly expect :turd: to shine...so EVEN at double I still take a loss sometimes but at the end you have a custy..

    dont worry I have done far too many first times cheap until my new management team from off here took over..

    me likes getting paid these days for work no more freebies although I fully understand when you have no work and you just want to get yourself enough to keep going....but I now have enough base custys to be picky...

    just mop it up go back have another crack and keep smiling whilst thinking other things in your head....its a good job some custys cant see inside my head...:D
     
  5. ♠Winp®oClean♠

    ♠Winp®oClean♠ Forum Addict
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    Be mindful that there could be staining that you can not remove regardless of how much or how hard you scrub. Mineral staining for one.
     
  6. Oneil32

    Oneil32 Newcomer
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    Thanks guys!

    Cheapncheerful, I don't suppose you have a copy of the info card you speak of explaining the 1st clean for custys?
    I could probably use these :)
     
  7. boarcity

    boarcity Guest

    i bleve the old hands at wfp do the 1st cleans on the ladders to make sure its good. now dont shoot me down if you dont , im jus the messenger
     
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  8. Oneil32

    Oneil32 Newcomer
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    makes sense Boarcity,but do most do that?

    Tbh I would have seen things I missed if I did take the extra time to get the ladder out
     
  9. cheapncheerful

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    Please note ..as a first clean takes twice as long I am afraid the price is twice as much as normal!

    This really only applies if your windows haven’t been cleaned for over six months..

    It is to cover the extra time taken to get bits of paint bird muck spider muck and general built up dirt and grime in not just the windows but the rubbers seals and frames and sills...

    A minimum charge of ten pounds will be applied as other wise it just would not be worth me attending and this is also to put people off who just have me get a years muck off and then don’t get me back again.

    These days I am afraid I do not have time running around collecting money when a lot of the time people are not in...one house in particular five times and I still have not been paid.

    Please either pay online or leave a cheque or leave the money around your property and let me know where it is.

    I always leave the property as I find it as regards locked gates etc...I can get over most gates easy by splitting my ladder into two parts.

    I prefer contact by email or text as it gives me time to think... there may be a delay on my phone as it is carried in a bag around my neck! Many thanks

    plus it has my web site details...I havent actually used one yet as its a new idea ...if you look at the bottom of the forum listings on the home page there are loads of things you can upload that help us out..

    you can just delete bits or add your own as you do:D
     
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  10. ♠Winp®oClean♠

    ♠Winp®oClean♠ Forum Addict
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    I don't do first cleans by ladder. However, I also don't clean top frames which makes first cleans not that much more hassle over & above a normal clean.
     
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