Custy advice

Discussion in 'Traditional Window Cleaning' started by WagtailMat, Aug 9, 2015.

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  1. WagtailMat

    WagtailMat Active Member

    Jul 16, 2015
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    hey hope all are well finished a job yesterday at 5 get home get a call from a custy saying there is a thumb print on the glass ?
    So said how many she said casually just the one ? I almost lost my cool she has kids and the best thing is it's on the glass door has anyone hade a custy do this ?
  2. mark2788

    mark2788 Active Member

    Jan 16, 2013
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    Luckily no, some people are strange, just have to be nice and say is it possible it was done after I left as I clean the windows thoroughly, if they still aren't happy weigh up the job if its a really good one say I will pop round Monday to clean it if not just say it won't happen next time
  3. boarcity

    boarcity Guest

    call her bluff - say youll pop round in an hour to get it off

    9 out of ten say "NO,NO , i just wanted to tell you"

    at that you can strike them off the round. be sure to block the number too ,saves grief
  4. TolishAPurd


    Nov 3, 2013
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    Shes going to be a pain in the hoop for ever more. Like above, ask if there is a chance it was done after you left, and if she says "no it was definitely you", then cast her into the pit of dumped custies. She's not given you a chance before whinging, so don't give her another chance. If someone came at me saying they had noticed that one window had been missed a few times, then I would be a lot more apologetic then if they were just complaining the one time I missed one. We're not robots, mistakes happen.

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  5. Jacob

    Jacob Guest

    I give every custy one chance. in fist instance i say ok maybe my fault i come and do it over again, but does it continue every time or often i will drop them because i know i may have done a mistake once but not every single time. Dont had any problem yet though.
  6. daveyboy

    daveyboy Legend

    Jul 10, 2014
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    You need one of these warning signs
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