Do you let staff know how much the client pays?

Discussion in 'Chit Chat & Introductions' started by steele, Nov 2, 2015.

Advertisement
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the UK Window Cleaning Forums.
    Starting or own a window cleaning business? We're a network of window cleaners sharing advice, tips & experience. Rounds for sale & more. Join us today!

  1. steele

    steele Well-Known Member
    Member

    Joined:
    Jul 1, 2013
    Messages:
    270
    Likes Received:
    38
    I'm just about to hire someone due to an injury that has put me out of work (possibly a blessing in disguise).

    I am currently using Aworka to manage my round. When the staff cleans the property they will obviously have to bill the correct amount. But I do have slight reservations about staff knowing how much the client pays. I can't really see anyway around this as the staff are working towards a percentage, not a flat hourly rate.

    Any advice on how to manage this?

    Cheers
     
    Advertisement
  2. daveyboy

    daveyboy Legend
    Moderator

    Joined:
    Jul 10, 2014
    Messages:
    12,998
    Likes Received:
    4,676
    When I used to sub off a company about 9 years ago i was given printed lists of the work i was given with the prices on..other guys worked for him and had the same on paye
    It was different for me as i only had to give him 20% of the value of the work
    His proper staff were paid £10 an hour but had to do £20 per hour of work
    It was all there in black and white and nothing hidden from them..then it is up to them if they want to work for him or not but back then £10 per hour was good so they did it
    Also how can they collect money on the job if they don't know how much
     
    • Like Like x 1
    • Agree Agree x 1
    • List
  3. steele

    steele Well-Known Member
    Member

    Joined:
    Jul 1, 2013
    Messages:
    270
    Likes Received:
    38

    Yeah, that makes sense. cheers
     
  4. daveyboy

    daveyboy Legend
    Moderator

    Joined:
    Jul 10, 2014
    Messages:
    12,998
    Likes Received:
    4,676
    People aren't stupid they will realise you are charging a lot more than you pay them as that's how business works
    The only downside is you will always get some jack the lad who decides he wants to do it for himself
    As long as they don't try to tap up your customers it's not an issue
     
  5. boarcity

    boarcity Guest

    dont worry at all about it , its the same in all businesses . for example workers in a car factory know the car sells for many100 times what theyre paid but accept it.
     
  6. Mwwindowcleaning

    Mwwindowcleaning Active Member
    Member

    Joined:
    Jan 3, 2012
    Messages:
    189
    Likes Received:
    24
    How do i get this aworka? Everytime i type it in google i cant get any further than the home screen. And its not an app. I really wanna use it.
     
  7. Green Pro Clean Ltd

    Moderator

    Joined:
    Jan 20, 2015
    Messages:
    5,147
    Likes Received:
    2,149
    My staff have always known what I charge as part of their daily task is to collect from those customers that were home.

    Also so those delinquent customers that were more than 2 months behind went on hold till paid up so the lads would knock first to collect before doing the job so had to know how much was owed.

    If paranoia is eating at you then have the new employee sign a non-compete contract so when he stops working for you he can not work for another window cleaner or himself as a window cleaner within a 10 mile radius or so of your HQ / House.
     
  8. steele

    steele Well-Known Member
    Member

    Joined:
    Jul 1, 2013
    Messages:
    270
    Likes Received:
    38
    Thanks guys, great advice. I'll stay transparent, seems like the best way to manage it. Cheers
     
  9. steve garwood

    steve garwood ginger lion
    Member

    Joined:
    Aug 5, 2015
    Messages:
    2,516
    Likes Received:
    899
    Yep agree with all above. My mate Dan works for me and knows all details of my business. He knows I earn good wedge, but I pay him well so he's happy
     
  10. peter rogers

    peter rogers Grand Master
    Member

    Joined:
    Feb 24, 2015
    Messages:
    2,943
    Likes Received:
    581
Advertisement