- Messages
- 11,654
- Location
- Sunderland Tyne and Wear
I appreciate that Gardiners get it right the majority of time and their poles are the best but anyone that dares to post a bad experience with them gets ridiculed. Not exactly what should happen as it will prevent genuine grievances from being posted.I don't think it's that as such, I have not had a bad experience with Gardiners so I can only reply based on my experience.
I think asking you to send them back first before they would send the correct brushes out is bad. especially when they will look at you account and order history and how much you will have spent with them, that should have been enough to immediately send out the correct items as it was completely there fault.