Gardiners goose neck

[laurend]

Hi everyone, trying to remove my gooseneck from my clx22 but it's completely wedged.

Tried everything bar a hammer any ideas please.

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[Alex Gardiner]

Hi Laurend

Please feel free to give our Customer Services Team a call on 01726 66400 and they can help talk you through sorting this out.

Here is our advice on the rare occasions that this happens:

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Occasionally a gooseneck can become jammed after prolonged use. To remove this, the best method is as follows:

Remove the gooseneck lever set and top part of the gooseneck.

Remove the lever set in the top clamp of the pole.

Extend the top section of the pole and get someone to firmly hold this section.

Fit an adjustable spanner on the circular part of the gooseneck (see photo below) and twist the gooseneck around.

Once the gooseneck starts to turn you can also start to pull it outwards.

If the gooseneck is less than 12 months old we will happily replace this part once removed - please call Customer Services on 01726 66400 for us to arrange for you.

 

[laurend]

Thanks so much for the reply Alex,
I'll definitely give it a go.


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[laurend]

Hi, tried the idea suggested and it's moved half a turn and is completely jammed!
Any other ideas would be appreciated.



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[Alex Gardiner]

Usually a little back and forth  twisting one way then the other will free this up.

I have just received communication from you via the Customer Service Team so will respond to you directly.

 

[H MAN]

Hi, tried the idea suggested and it's moved half a turn and is completely jammed!
Any other ideas would be appreciated.
Just a suggestion?

Try gently waving  heat gun/ hair dryer on the out side of pole where jammed. 

Should expand it unjamming it.


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