I get the odd few that mess me about or try and skip cleans. I'm fairly relaxed about it and give them the benefit of the doubt most of the time. I normally give them two or three chances before they get ditched.
I've had three or four this week who have asked me not to come. A couple have been single mums. I guess they're skint after Xmas so I don't mind too much.
One customer really ****** me off last night though. Lovely woman who I always have a good chat with and hasn't messed me about before. I sent her a text so she could leave the money out (as she always does) and she replied "can we leave this month please".
I don't normally get wound up about it but this one really got to me. God knows why. I sent her a stern reply about how I don't skip cleans, I need a certain amount of customers per month, blah, blah, blah and she immediately replied to apologise and to say that she had scaffolding going up today as she was having her roof done. She couldn't apologise enough poor woman.
She could have mentioned the scaffolding to start with but it goes to show that some customers do have genuine reasons for not wanting us once in a while.
I've had three or four this week who have asked me not to come. A couple have been single mums. I guess they're skint after Xmas so I don't mind too much.
One customer really ****** me off last night though. Lovely woman who I always have a good chat with and hasn't messed me about before. I sent her a text so she could leave the money out (as she always does) and she replied "can we leave this month please".
I don't normally get wound up about it but this one really got to me. God knows why. I sent her a stern reply about how I don't skip cleans, I need a certain amount of customers per month, blah, blah, blah and she immediately replied to apologise and to say that she had scaffolding going up today as she was having her roof done. She couldn't apologise enough poor woman.
She could have mentioned the scaffolding to start with but it goes to show that some customers do have genuine reasons for not wanting us once in a while.