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Thought i would get this conversation going. I have had a few call up wanting a quote over the phone, even after explaining that it would not be accurate they still insist. /emoticons/wink.png
You could still give a rough quotation and insist that for an accurate quotation a full survey would be required. Most people would understand that there's a lot if variables to take into account.
I aways add that my prices start from say £20 upwards if they say its only a Terrance with a few windows, I find them really hard conversations and down line they are usually awkward customers so I end up being polite and decline the job