Mr Anderson
Member
- Messages
- 5
100% agree with you. I would not be refunding any money when I would be 100% confident that I did the job properly. Refunding would be admitting guilt. I would also be having a toe to toe with the handy man with the customer handy and show them the black specs the gutters as paint speckles. Done nothing wrong, what's to lose? Too many questions I would be asking. Does the handy man exist and you are being played, (too many people think old aged customers are whiter than white when in reality most of my worst customers in the past have been aged over 60 and feel they are owed something) and if he does exist would he be happy to repeat exactly what he told your customer to your face? Oooooor, a **** job was done, got caught out and feel the need to rant for some attention.Personally, I'd tell her to jog on, and question her saintly handyman, as to where exactly he got the debris from and did he just not take some of the stuff you took out of the gutters, out of the customers' bin I'd want to know exactly where this handyman got the debris from, no doubt he's quite friendly with the customer and found out the price you'd charged and thought I'll have some of that,
If you spent hours cleaning the debris from the gutters and then washing down the plastics no way would I give a refund it's like you're admitting that you are guilty of something you haven't done and this angel of a handyman will get away with lying and be trying allsorts on in the future and taking peoples money dishonestly,
I'd stand my ground and wouldn't have someone pish all over my reputation because she'll be slating you to everyone regardless of whether you refund her or not and your reputation will definitely be tarnished.