adamangler
Wakefield Window Warrior
- Messages
- 4,269
- Location
- Wakefield
What just happened to me got me thinking
I just text a customer with a payment reminder, this guy has always paid promptly and never needed a reminder before so it was unusual.
So he texts back, "i paid already, also would like to cancel as we are cutting back at the moment"
The kicker was he had already paid! so ive just lost custy there for no reason lol
Now if i hadnt have text him i reckon he wouldnt have had the nerve to cancel me when i turned up on the next clean.
I would bet that theres quite a few of our customers that would like to cancel us but cant pluck up the nerve to say so, at least not to our face, most of them will start not unlocking gates, been slow with payment etc and hope we get the idea.
Its like when i text ahead it always gets the odd one who sees the opportunity to skip but ive only ever once been turned away to my face on the day. A few times ive turned up to custys and sensed they are thinking oh ffs not you again.
I just text a customer with a payment reminder, this guy has always paid promptly and never needed a reminder before so it was unusual.
So he texts back, "i paid already, also would like to cancel as we are cutting back at the moment"
The kicker was he had already paid! so ive just lost custy there for no reason lol
Now if i hadnt have text him i reckon he wouldnt have had the nerve to cancel me when i turned up on the next clean.
I would bet that theres quite a few of our customers that would like to cancel us but cant pluck up the nerve to say so, at least not to our face, most of them will start not unlocking gates, been slow with payment etc and hope we get the idea.
Its like when i text ahead it always gets the odd one who sees the opportunity to skip but ive only ever once been turned away to my face on the day. A few times ive turned up to custys and sensed they are thinking oh ffs not you again.