How Would You Reply To This Email?

Discussion in 'Chit Chat & Introductions' started by Tuffers, Jun 6, 2016.

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  1. Tuffers

    Tuffers Hero
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    A website submission came through today. As soon as I saw the name and address I realised that she is a current customer. I WFP the outsides every 8 weeks. She obviously hasn't cottoned on that she has sent an enquiry to her window cleaner! She must have my number because I leave a slip with it on everytime I clean. To be honest I don't want to clean the internals, but should I reply via email putting a silly price in or tell her she has emailed her current windy or what?

    This is the second weird email in the last 2 days. I had one from an ex customer who decided she no longer required my services. Well, I went round tonight to quote a full monty on her house, put in a silly price and she agreed :D. She didn't suss I was the ex windy :rolleyes:

    Here's the email from current custy:

    Hi
    I live in a traditional style semi detached house,
    I would like a quote to clean the insides of all my windows please, we have had ill health and lots of redecorating and the windows need a very good clean through neglect!!!!!
    Could you possibly give me a basic idea of the cost for this , there are 13 windows all together, large and small included, no conservatory or extension.
    thank you
    Marian
     
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  2. Trev81

    Trev81 Guru
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    13 windows you say - £13 per window (large & small included)
     
  3. adamangler

    adamangler Wakefield Window Warrior
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    Ignore her email and pretend it went into junk. That way you dont have to clean the insides and if she ever asks you never saw it.
    Or just tell her you dont do insides?

    Luckily ive only ever been asked to do insides 3-4 times thank god, not for me.
     
  4. daveyboy

    daveyboy Legend
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    I love an inside job
    Double my money in 1 location
     
  5. Tuffers

    Tuffers Hero
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    I could email her back (seeing as she hasn't sussed she's contacting her own windy) and ask her why she hasn't asked her windy to clean them? Problem is she might reply saying he's :turd: :laugh:
     
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  6. Green Pro Clean Ltd

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    #6 Green Pro Clean Ltd, Jun 6, 2016
    Last edited: Jun 7, 2016
    Here's a thought..... give her a fair price and do the job?
     
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  7. johnny bravo

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    easy job, sunday morn, pays for fuel for the week or two
     
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  8. David K

    David K Forum Addict
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    Tried it once !
    Then you know youre in " bad -standing " :rofl: i just told her i was her regular and we kept on as i remember , 8-10 yrs ago
     
  9. peter rogers

    peter rogers Grand Master
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    insides are simple do them every other day why do u not like them adamangler or is this another thing for u not to do :p

    but yes just give her a price if u no wanna do it ssay 40 pounds
     
  10. daveyboy

    daveyboy Legend
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    Insides makes sense to me
    Don't have to travel anywhere and doubled your money
     
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