I've just got round all of my customers for the first time using the wfp. Last week I cleaned one of my houses and the woman said she weren't happy with the clean last time. She said she had to go round cleaning all the streaks etc after I had gone. I said that this clean would be a lot better as last time I had to clean all the frames etc. I said that if she wasn't happy she could have them done for free this time and I'd go back to trad in the future. Anyway, I went back tonight for my money and there was a note stuck to the door. It said "As you were aware I was not happy at the state you had left my windows in last month. I paid you to clean my windows, so it was unaceptable that I had to re-clean all the stains you had left on them. Regardless of any new machinery you had used that had caused it, I had paid to have clean windows. I therefore no longer require your services any longer." I can't get over it, I offered a free clean etc. Now does she not realise the windows should be left wet (I can't remember telling her this but did drop a note explaining the wfp system) or is she being a *****? I've cleaned for her for a couple of years. I'm starting to lose the will with some of my customers and soon one of them is going to get the end of my tongue!