Paying by Direct Debit

Discussion in 'Managing Your Business' started by Roy, Aug 20, 2015.

Advertisement
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the UK Window Cleaning Forums.
    Starting or own a window cleaning business? We're a network of window cleaners sharing advice, tips & experience. Rounds for sale & more. Join us today!

  1. Roy

    Roy Active Member
    Member

    Joined:
    Jan 22, 2015
    Messages:
    113
    Likes Received:
    17
    I like would to get customers paying by direct debit, but im guessing alot of people wouldn't want too.

    Anyone have any customers paying like this? Or not really?

    Would be nice to just text day before do windows and know money is going to be in bank in a few days after.. easier for managing?

    Any thoughts? Would only work for the regular customers?
     
    Advertisement
  2. Green Pro Clean Ltd

    Moderator

    Joined:
    Jan 20, 2015
    Messages:
    5,142
    Likes Received:
    2,141
    It really does work only for regulars Roy otherwise it is simply you relying on them for a bank transfer.

    A few of us now accept automated payments through GoCardless very similar to direct debits and I also process about 40% of my payments through Paypal now.
     
  3. Roy

    Roy Active Member
    Member

    Joined:
    Jan 22, 2015
    Messages:
    113
    Likes Received:
    17
    yes I was thinking of using gocardless. It allows you to take recurring payments which is good but im thinking could be bad if for example you setup a customer for the 5th of each month then some reason didnt get the job done until later maybe they on hoilday changed date or any reason the direct debit would still come out and cause problems..
     
  4. Taxlossloz

    Taxlossloz Grand Master
    Member

    Joined:
    Jul 11, 2014
    Messages:
    2,006
    Likes Received:
    523
    I rely on BACS payments - works great
    not been collecting for years now
    Direct debit is not flexible - I have one customer out of 300 uses DD - he pays £12 a month but I work on 6 weekly basis ( but he says just keep the change! )
     
  5. Roy

    Roy Active Member
    Member

    Joined:
    Jan 22, 2015
    Messages:
    113
    Likes Received:
    17
    Maybe if you take the payment on the 1st of the month and make sure you clean the windows within that month at same point agreed with customer
     
  6. Roy

    Roy Active Member
    Member

    Joined:
    Jan 22, 2015
    Messages:
    113
    Likes Received:
    17
    Oh I see that on gocardless once a authorisation for direct debit is made you can do unlimited one offs for the customer, so after each clean you just take payment petty cool.
     
  7. adamangler

    adamangler Wakefield Window Warrior
    Member

    Joined:
    Dec 2, 2014
    Messages:
    2,131
    Likes Received:
    634
    Go cardless is awsome, love just clicking on take payment. I have about 15 custies on it, love it, just need to get em all on it and life would be great
     
  8. Roy

    Roy Active Member
    Member

    Joined:
    Jan 22, 2015
    Messages:
    113
    Likes Received:
    17
    Do you think it would scare away new customers if you said go to website and authorise direct debit for the window cleaning...
     
  9. adamangler

    adamangler Wakefield Window Warrior
    Member

    Joined:
    Dec 2, 2014
    Messages:
    2,131
    Likes Received:
    634
    Thats what i always say to new customers, first thing i say is can you pay online
    if they say yes, i say have you heard of go cardless and tell them all the benefits.
    it easier for both the cleaner and the custy

    if they say no then i dont really wan them as custys and try to arrange for them to leave money out, but i very rarely collect
     
  10. Green Pro Clean Ltd

    Moderator

    Joined:
    Jan 20, 2015
    Messages:
    5,142
    Likes Received:
    2,141
    If you are a well presented pleasant type then most dont mind, if you are pushy I think they may get a bit suspicious of it. I'm real easy on it, the always ask 'What about paying?' I tell them 'If you're home you can pay cash or card as I have a card machine otherwise you can pay Paypal or we also have a direct debit system' You would be surprised how many say 'oh, direct debit will be good as I am never home' and job done!

    It really comes down to if the customer trusts in you I guess.

    I am doing a canvass next week to top up a slowish day I have, I am putting up my general prices by £1 per clean on the new canvass and going to offer a £1 discount if they pay GoCardless per month, so what would be a £12 will now be £13 but they can get a month 'free' if they GoCardless! I will see how that works out.

    It was the wheelie bin wash man that gave me the idea, he is 50p per week cheaper for his Direct Debit customers.
     
Advertisement