Public Liability - anyone ever had to claim?

Discussion in 'Managing Your Business' started by Alien Human, Jun 27, 2015.

  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the UK Window Cleaning Forums.
    Starting or own a window cleaning business? We're a network of window cleaners sharing advice, tips & experience. Rounds for sale & more. Join us today!

  1. Alien Human


    Mar 15, 2015
    Likes Received:
    347 Frank hasn't been working with me recently.....

    But I renewed my cover yesterday and was wondering if anyone has ever had to claim?

    & how was the process / were you successful?

    I am covered by AXA.
  2. TolishAPurd


    Nov 3, 2013
    Likes Received:
    I could imagine if you broke a small TV they would pay out immediatly, but if you dropped your ladder on a porsche they would do everything in thier power not to pay out.
  3. Simply Business

    Simply Business Well-Known Member

    Dec 5, 2014
    Likes Received:
    Hi Alien Human, saw this thread and thought I'd check in with our Claims Coordinator to give you a good answer! Here's what she said:

    "As there are many different reasons to make a PL claim, no two are the same. But each customer will follow the main points below:

    A customer must notify us of a claim as soon as possible (late notification can prejudice the claim), speaking to one of our dedicated liability handlers who will request details of the incident and any other evidence that may be useful to their investigations (health & safety assessments, PPE, photographs, statements ect). Once this is received the handler will make either an admission or denial of liability on the customers behalf.

    Although the customer will be updated throughout the claim, the handler will act on behalf of the customer so they won't have to deal with any third party solicitors or claimants."

    So essentially, if you do have a claimable event (fingers crossed you won't), report it asap and provide as much evidence as possible to assist the case!

    Hope that helps? :)