Storm and slow

[tench0771]

I’ve got a job we’re payment been slow anyway I was due yesterday and thault I’m sure she didn’t pay last time say there for 5 minutes going through bank account and saw she hasn’t payed for last 3 cleans so did the others next to her and texted saying 3 outstanding and couldn’t clean her this time she was very apologetic and said I’ll pay tonight and asked when I can do it next I said tomorrow no problem as still in area she payed and said wether not good weekend storm can I do next week. I’m in mindset do I dump her or am I being to harsh going through accounts last time I got payment was double as she forgot that time too so what do you guys think !

 

[tench0771]

If she had it done today ide have monertered the situation but just feels a bit of a piss take i do clean her friends either side they also makes it bit harder to decide

 

[Iron Giant]

Instantly before I read your entire post it would have been dump, but when its jobs close together I'm always in two minds myself, but running up 3 cleans in my books isn't acceptable, I have dropped people in the past for repeatedly ignoring texts for payments

I wouldn't trail back next as then the job will be out of sync with others, I'd just tell her she'll have to wait until her neighbours are due again, and see what she comes back with.

 

[Part Timer]

I wouldn't have let her get 3 cleans behind. Only allow good long standing customers 2 washes. Don't know what the wind is like down there but we wouldn't work in this.
Sorry to say but I think you've caused some of this problem by not being on top of your accounts

 

[ched999uk]

Personally I wont do another clean until the previous one has been paid. On the bottom of my squeegee invoices and emails I state "Payment within 48hrs where possible is appreciated", I send a text reminder after 7 days.

I had the odd one that would take 2 weeks to pay but I know those. I did have 1 very small job, next to another, that was front only and I charged £9 ( I know - too cheap but only 2 windows and door next to another job), he was slow to pay and a good few months ago didn't pay his last bill, so I didn't clean it next time. No answer to text so I dumped him. That, touch wood, is the only none payment I had last year.

 

[Scots lad]

Picked right time to go away

 

[spruce]

Personally I wont do another clean until the previous one has been paid. On the bottom of my squeegee invoices and emails I state "Payment within 48hrs where possible is appreciated", I send a text reminder after 7 days.

I had the odd one that would take 2 weeks to pay but I know those. I did have 1 very small job, next to another, that was front only and I charged £9 ( I know - too cheap but only 2 windows and door next to another job), he was slow to pay and a good few months ago didn't pay his last bill, so I didn't clean it next time. No answer to text so I dumped him. That, touch wood, is the only none payment I had last year.

The job isn't complete until it has been paid for.

 

[Jaygti]

I’d personally keep her as a customer.
Three houses in a row is a good little run, you know she will pay eventually, all be it a bit late, I don’t see a problem.
Once I think a can trust a customer to pay , I don’t even bother chasing until they owe 3, although once I’ve sent a reminder I won’t do it again.
I’ve been burnt once in the last few years, and that was because she was dead and I didn’t know.

I’d be less happy about cancelling because of the weather though, and there’s no way I’d go back the following week, I’d just leave it till the next time.
If it became a regular occurrence I’d have to think about dumping though.