Texting the night before……

[WombatPool]

Yes or no ?

 

[ched999uk]

Yes, just done mine. If I didn't then how would they know to unlock the gates/garages etc. You will get the odd 'not his time' but at least you get less locked gates when you arrive!
Personally I think it's good as I'm still building so don't really want to be as strict as I would if I where full!

 

[Part Timer]

Yes because we initially sold it as part of our service. It also means we don't have to post notes saying we've been

 

[Ian Docksey]

Yep, did mine earlier today, they all know I'll be round tomorrow, gates will be left unlocked for me. Text them when done, most pay b4 I get home

 

[JCW]

I write only those, which have the gates locked. The rest knows, because I send all of them an invoice by email, where there is the next cleaning date. I try to automate all possible processes, even try to learn them to put me in their notifications ?

 

[pxlkid]

I made the mistake two weeks ago of forgetting to text the day before and had a couple of cancellations as a result. Not letting that happen again! Imagine if every day you lost a couple of jobs, my average is £15 per house, that’s not the kind of money I can afford to miss, plus I think it’s more professional and shows your customer you are trying to make life easier for them which they appreciate.

 

[Chris34]

I made the mistake two weeks ago of forgetting to text the day before and had a couple of cancellations as a result. Not letting that happen again! Imagine if every day you lost a couple of jobs, my average is £15 per house, that’s not the kind of money I can afford to miss, plus I think it’s more professional and shows your customer you are trying to make life easier for them which they appreciate.

What did they cancel you for, not texting them?

 

[pxlkid]

Because they were not in to open the back gate and didn’t want just the front doing

 

[Pjj]

No , never have never will , don’t feel it’s necessary , we have keys or codes for any gates that need opening or don take the job on . Obviously others will feel differently.

 

[Chris34]

Because they were not in to open the back gate and didn’t want just the front doing

Sorry to hear that, that's harsh.

 

[Part Timer]

No , never have never will , don’t feel it’s necessary , we have keys or codes for any gates that need opening or don take the job on . Obviously others will feel differently.

We have the codes for the entry pads but I would never take the responsibility for the keys. If anything happened the 1st port if call are the key holders.
You can actually pay extra for insurance for this but think a text message is far easier.

 

[Jaygti]

Yes.
It’s professional and courteous.
I rarely get cancellations, and the majority are for genuine reasons

 

[Ian Docksey]

Yes.
It’s professional and courteous.
I rarely get cancellations, and the majority are for genuine reasons

Totally agree, I'm the same, only legit reason to miss a clean.

 

[AndyD]

Yes or no ?

100%

 

[Pjj]

We have the codes for the entry pads but I would never take the responsibility for the keys. If anything happened the 1st port if call are the key holders.
You can actually pay extra for insurance for this but think a text message is far easier.

Yes my insurance covers me for having the keys , they are in key safes in the vans out of site and numbered so if anyone got them they wouldn’t know where they were for anyway . I couldn’t be bothered txt ing hundreds of customers per week

 

[pxlkid]

100%

100% Yes or 100% No?

 

[AndyD]

I just think if

100% Yes or 100% No?

100% yes!!

 

[pxlkid]

I definitely like the simplicity of sending a text rather than keeping hold of a load of keys! Takes 2 seconds and keeps me connected to customers. Can’t imagine why you wouldn’t but each to their own I guess ?

 

[Pjj]

I definitely like the simplicity of sending a text rather than keeping hold of a load of keys! Takes 2 seconds and keeps me connected to customers. Can’t imagine why you wouldn’t but each to their own I guess ?

We only have keys to bigger jobs not estate type of houses probably have around 25 sets at a guess .

 

[pxlkid]

That makes more sense then, I was imagining dozens of sets of keys! ?

 

[WombatPool]

Seems pretty mixed some do others don’t. I think for now I’ll stick to texting customers the night before at the end of the day if the same customer keeps on cancelling then they ain’t the kind of customer I want on my books to start with.