Top customer service

[Pjj]

Yesterday at 15:03 I ordered some hose fittings and a controller from @doug atkinson at daqua in Scotland he told me I had missed the collection for Friday so it would be sent out on Monday , no problem I thought it is late on a Friday and there was no rush for the stuff . Today Saturday at 15.50 the stuff was delivered by DPD to me in Cornwall . I think that’s top notch customer service well done Doug and thanks for your excellent service it’s a refreshing change in this day and age .

 

[Iron Giant]

Always top notch service, always get your order in before 3pm and it's guaranteed to arrive the next day, but first class to get it on a Saturday more if you needed your order urgently to be able to get on with work on Monday

 

[Robt100]

Yup, another thumbs up for Doug here. Every time I order I can't work out how its got here so fast, I can only assume Doug has a fleet of rockets he fires orders to addresses with, as sometimes it gets there faster than I could drive up there if I left as I click "order now"

 

[scottish cleaning service]

I received my package from Hermes a few days late and the thing had fell out or someone nicked it. The Hermes van had hit a low bridge in my town and tore the roof clean off so i expected it to be late. Bit of a headache receiving the parcel flat and empty.

 

[doug atkinson]

Any business using Hermes is risking their business. I get cheaper quotes from couriers but to me reliability and customer service is key to me so never change.

Then again I have a reputation if something does go wrong the customer services are quacking in their boots when they see my number ?

Thankfully we get a 99.99% success rate.

 

[Part Timer]

Any business using Hermes is risking their business. I get cheaper quotes from couriers but to me reliability and customer service is key to me so never change.

Then again I have a reputation if something does go wrong the customer services are quacking in their boots when they see my number ?

Thankfully we get a 99.99% success rate.

By far and away the worst, in my experience, are FedEx and DX. Both give you an all day delivery slot, absolutely pathetic in todays hi tech economy.

 

[Skxawng]

To be honest, they all seem to have their problems now. Even Royal mail, which used to be very reliable I'm having quite a few parcels going missing or being delivered a week late.
I've always had good service when I've ordered from daqua.

 

[Master Jedi Alejandro]

Not to name drop but a friend of mine works for one of the window cleaning suppliers (not Daqua). His entire job, no word of a lie, is to chase up lost and delayed orders with the delivery company. He doesn’t do any other role or any form of customer service. His entire job is dealing with delivery companies. Shows you how unreliable these companies are!

 

[moto]

Always had great service from Daqua @doug atkinson
Let's support business who care about their customers!

 

[Iron Giant]

By far and away the worst, in my experience, are FedEx and DX. Both give you an all day delivery slot, absolutely pathetic in todays hi tech economy.

That's bad crack. I've had the same Fex-Ex lad for a good few years now and he is spot on even rings me if needed before delivery and the previous lad was spot on as well

 

[Part Timer]

That's bad crack. I've had the same Fex-Ex lad for a good few years now and he is spot on even rings me if needed before delivery and the previous lad was spot on as well

Never been given the option, get an email the day before telling me it will be delivered between 8 & 6. Had to drive to Chester Le St to pick up ladders from DX as they were the same.